Geewiz
4.3|805 reviews
LR
Leandre R
1 reviews | Active since Member
24 Mar 2026, 12:44
Not satisfied
This was my first purchase on the GeeWiz website, and unfortunately it was very disappointing. I bought a new product, but it clearly appeared second-hand, as it arrived dirty and had already been set up before. I had to fully reset the device just to use it. When I contacted GeeWiz, I was told they would need to collect it, inspect it, and then I would still have to wait another 14–20 days, which made the experience even more frustrating. Based on this experience, I would not recommend GeeWiz.
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Replies (1)Geewiz's replyOfficial
16 Apr 2026, 15:34Hi Leandre
Thank you for your feedback, and we sincerely apologise for the experience you have had.
We are very sorry to hear that the product you received did not meet expectations, particularly as it appeared to have been previously handled. This is certainly not the standard we aim to uphold.
As a gesture of goodwill for the inconvenience caused, we offered a voucher, which you kindly accepted. We appreciate your understanding, even though we recognise that this does not fully make up for the experience you had.
Your feedback is important to us, and we are actively working on improving our processes to ensure a better experience going forward.
Kind regards,
Geewiz Management
Thank you for your feedback, and we sincerely apologise for the experience you have had.
We are very sorry to hear that the product you received did not meet expectations, particularly as it appeared to have been previously handled. This is certainly not the standard we aim to uphold.
As a gesture of goodwill for the inconvenience caused, we offered a voucher, which you kindly accepted. We appreciate your understanding, even though we recognise that this does not fully make up for the experience you had.
Your feedback is important to us, and we are actively working on improving our processes to ensure a better experience going forward.
Kind regards,
Geewiz Management
Best regards,
Geewiz's reply16 Apr 2026, 15:34
Official
Hi Leandre
Thank you for your feedback, and we sincerely apologise for the experience you have had.
We are very sorry to hear that the product you received did not meet expectations, particularly as it appeared to have been previously handled. This is certainly not the standard we aim to uphold.
As a gesture of goodwill for the inconvenience caused, we offered a voucher, which you kindly accepted. We appreciate your understanding, even though we recognise that this does not fully make up for the experience you had.
Your feedback is important to us, and we are actively working on improving our processes to ensure a better experience going forward.
Kind regards,
Geewiz Management
Thank you for your feedback, and we sincerely apologise for the experience you have had.
We are very sorry to hear that the product you received did not meet expectations, particularly as it appeared to have been previously handled. This is certainly not the standard we aim to uphold.
As a gesture of goodwill for the inconvenience caused, we offered a voucher, which you kindly accepted. We appreciate your understanding, even though we recognise that this does not fully make up for the experience you had.
Your feedback is important to us, and we are actively working on improving our processes to ensure a better experience going forward.
Kind regards,
Geewiz Management
Best regards,