Suspect Practices

I ordered a Nvidia Shield Pro, not a cheap tv box. I opened it, started it up, it said there was an update and I installed it. After browsing for a bit the unit froze and restarted. I ran some apps and they apps would intermittently just crash upon initializing. I immediately packed it back in the box and contacted Geewiz. After a bit if back and forth they arrange to pick up the unit. This was within their 7 days for defective units.

Days later they sent me a notification "the unit is working perfectly" and send me a short little video of a successful start up and apps running. I could also cut together something like that. It soon became clear why they did this. I was suddenly on the hook for the courier fee as well as their 10% fee for the scratches that just appeared after I had it out of the box for all of 10 min. They refunded the balance today but these practices seem suspect at best and disengenous at worst.

The replacement unit (Google Streamer 4k) I ordered in the meantime arrived in a broken box that had clearly been opened before and a dirty unit indicating it was second hand. At least it is working perfectly.

I will not be buying from them again and I would strongly discourage anyone else from using their services