Incompetent business practice

My mother (Elisa Modise) bought bed at gem furniture at Schweizer-Reneke cash, she was promised the bed will be delivered later that day (19 December 2022) by the sales lady.

On the 23rd we went to check at the store as why the bed was not delivered as promised and we were told that they saw something wrong with the bed and they are waiting for it from Klerkdorp.

On the 28th of December the bed was delivered and only to find out the it was not one that sold to my mother, we went back to the shop on the 29th to find out why and we welcomed with a sales lady who told us way to get off and screaming at my mother.

The sales lady said they must refund us and we agreed because they sold us the wrong bed, everything was done on the 29th of December 2022 and the manager told my mom her money will be transferred to my mom's account within 48 hours. On the 4th of January 2023 my mom went to the store and the manager told my mom she will call the head office and told my mom she can leave no need to be at the store when she calls with an attitude of course.

On the 10th of January 2023 I tried called the head office for the assistance since my mom did get her back yet as promised but was I hit a brick wall as always, I decided to call Schweizer-Reneke store and the incompetent manager told me she only sent the email for a refund and today (10 Jan 2022) have lame excuse as to why she did not sent it on the 29th.

I wouldn't advise anyone to buy anything from Gem furnishers and even the head office you can't get through to tge.