Gem Tool an absolute joke

I ordered 2 knife tools & 2 boring bars well over a month ago from Gem Tool in Pretoria, 2 days later I went to collect the tools however the 1 knife tool was on back order & I was told I would have to wait. I sent the 1 boring bar down to my brother in Cape Town & kept the other & a knife tool for myself. A few days later I got a call to say the 20mm knife tool had arrived and I could come collect it. So I did and sent it off to my brother , who had in the mean time received the boring bar. He opened the boring bar to use it only to discover that it had clamping marks on it (a sign that its a used tool) and that the head was damaged. I had him post the boring bar back and informed Gem tool that I need a replacement t. In the mean time my brother received the knife tool only to discover it was not the type we ordered. I again informed Gem tool and ask my brother to return it. When I took the boring bar back to them I was promised a replacement 1 would be there the next day. After 5 days of empty promises I was told it would be delivered by 3 that afternoon & arranged a courier to come collect it @5. No one bothered calling they just never pitched. TOTAL WASTE OF TIME