HORRIFIC SERVICE

This is beyond bad service, I placed an order on the 30th of May 2023, and I was advised to make an immediate payment so that they would be no delays I did exactly as advised, and little did I know the order never arrived after the 3 days. I then follow up on the 2nd of June and was told that the knock-off at 13:00 pm on Fridays, and my order will definitely be delivered on Monday morning, which was the 5th of June 2023. I was also told that they only had 2 drivers; that day hence deliveries were slow. Monday went no delivery once again, I then followed up Tuesday, the 6th of June 2023, that my order was never delivered and that there was no communication. the response was that they were busy with deliveries further more they told me that I'm not the only client who hasn't received my delivery, secondly they experience delays that they can't account for, and they were going to inform me once the truck leaves and I must check my emails for confirmations. on the 7th, I got a message to make sure that there was somebody at my stand to receive and sign for the order, but once again, no delivery happened either week gone then it was Monday the the12th I followed up again only to get excuses that the earthquake had damaged their roof and they where clearing the site and once that's done they can start with deliveries. we then agreed that if my order was not delivered by the end of the day, I would then be refunded my money. I then sent my account detail at the end of Monday as the order was never delivered again back On the 13th, they send me a refund form to confirm the account to be refunded and then confirmed it and sent back. On the 14th of June 2023 at 17:05, I got a screenshot from them showing that payment had been processed, but that payment until today, 23rd June 2023, hasn't not been credited back into my account, and I have communicated this since I was told on the 21st June 2023 that they were going to investigate and get back to until now nothing they are now not taking my calls or responding to my messages. All they cared about was me putting on Social media telling people that they have ****med me they told me that they were going to take legal actions against me.