Frustrated at Poor Service Support.

I've learnt to really hate call cues. They waste one's time, serve very little benefit to the client and calls drop at any time after spending 35 minutes. Sometimes they call you back, other times they just don't bother. You escalate due to no meaningful update on claims, but you cannot speak to anyone, "they will call you back" never top happen. I have an outstanding claim since November 2025, Regularly asked for feedback and received non. When an agent (Theodore MH179379233) finally checked, the claim was "in limbo". He promised to resubmit to be loaded and I should have an SMS within 2 days to confirm its logged. Never happened. Next follow up call and the agent won't divulge his name, asked to escalate, puts me through to another department. Ended up at the wrong extension (to be expected). Called again only to speak to another (Andrew MH179699562) who promised to escalate and (Lerato) to call back. Still waiting. And all this while a R2470 claim for refund is somewhere in limbo 4 months later. But the annual increase system don't end up in limbo. That is done like yesterday. Aaargh can pull my hair out with this incompetence.