YS
YUSUF S
Active since Dec 2021
3
Reviews
0
Industries
Reviews
3 reviews1 month ago
Frustrated at Poor Service Support.
I've learnt to really hate call cues. They waste one's time, serve very little benefit to the client and calls drop at any time after spending 35 minutes. Sometimes they call you back, other times they just don't bother. You escalate due to no meaningful update on claims, but you cannot speak to anyone, "they will call you back" never top happen. I have an outstanding claim since November 2025, Regularly asked for feedback and received non. When an agent (Theodore MH179379233) finally checked, the claim was "in limbo". He promised to resubmit to be loaded and I should have an SMS within 2 days to confirm its logged. Never happened. Next follow up call and the agent won't divulge his name, asked to escalate, puts me through to another department. Ended up at the wrong extension (to be expected). Called again only to speak to another (Andrew MH179699562) who promised to escalate and (Lerato) to call back. Still waiting. And all this while a R2470 claim for refund is somewhere in limbo 4 months later. But the annual increase system don't end up in limbo. That is done like yesterday. Aaargh can pull my hair out with this incompetence.
159 replies
47 months ago
Unhappy
How often have one tried to record something on DSTV only for the advertised program to change, the viewing time to be altered, or a sport program overshooting the original advertised time. Surely they could adjust this on the fly and not let one run out of recording time. Last night couldn't watch the SA / India T20, recorded the HL and was frustrated with the India innings being screened twice, thus not seeing the SA batting al all. When will we have a workable alternative to Multichoice for sports viewing, please. Cannot wait to cancel this crazy expensive contract that underdelivers anyway.
135 replies
53 months ago
Appreciation for excellence.
Reported my claim and was assisted by Latendo Mashele. What an absolute pleasure for he's thoughtful assistance, sharing of required info to resolve the claim ASAP, and the required follow up to make sure everything is resolved. Thank you sire.
53 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
1 (33.333333333333336%)
2 Star
1 (33.333333333333336%)
1 Star
0 (0%)