Gems (Government Employees Medical Scheme)
1.3|2,787 reviews
SM
Sipho M
1 reviews | Active since Member
20 May 2026, 12:50
Rude agent from PMB review department
I have been trying to resolve a claim that was not fully paid by Gems for more than two months now. The Matter was referred to PMB for review and I got a reference number. Today 20/05/2026 I called again Around 16 minutes being a call. The agent from PMB review was rude and did not want to listen to me. He just transferred to claims while I was trying to explain the reason for my call. GEMS is mistreating us simply because they are the only medical aid subsidized by the employer.
Helpful (0)
Replies (4)0
Replies (4)Gems (Government Employees Medical Scheme)'s replyOfficial
20 May 2026, 14:04Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on 0800 00 4367 (members Toll-free number) & 0860 436 777 (providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: 0800 44 4367 (available 24 hours)
If you wish to submit a compliment, please email us on at compliments@gems.gov.za.
We look forward to receiving your positive feedback.
Regards, GEMS
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on 0800 00 4367 (members Toll-free number) & 0860 436 777 (providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: 0800 44 4367 (available 24 hours)
If you wish to submit a compliment, please email us on at compliments@gems.gov.za.
We look forward to receiving your positive feedback.
Regards, GEMS
Best regards,
Gems (Government Employees Medical Scheme)'s reply20 May 2026, 14:04
Official
Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on 0800 00 4367 (members Toll-free number) & 0860 436 777 (providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: 0800 44 4367 (available 24 hours)
If you wish to submit a compliment, please email us on at compliments@gems.gov.za.
We look forward to receiving your positive feedback.
Regards, GEMS
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on 0800 00 4367 (members Toll-free number) & 0860 436 777 (providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: 0800 44 4367 (available 24 hours)
If you wish to submit a compliment, please email us on at compliments@gems.gov.za.
We look forward to receiving your positive feedback.
Regards, GEMS
Best regards,
Gems (Government Employees Medical Scheme)'s replyOfficial
20 May 2026, 14:07Good day,
We received your complaint, and our client liaison officers are looking into the matter. We will conduct a thorough investigation and provide you with feedback within 7 working days from receipt of your complaint.
Please remember to download the APP, Scheme Rules, member and claims guide to understand the benefits of your option on the GEMS Website.
Please see herewith link to the website for ease of reference:
https://www.gems.gov.za/
If you have an urgent query, please contact us on:
0860 004 367 (Members)
0860 436 777 (Healthcare Providers)
Working towards a healthier you,
GEMS
We received your complaint, and our client liaison officers are looking into the matter. We will conduct a thorough investigation and provide you with feedback within 7 working days from receipt of your complaint.
Please remember to download the APP, Scheme Rules, member and claims guide to understand the benefits of your option on the GEMS Website.
Please see herewith link to the website for ease of reference:
https://www.gems.gov.za/
If you have an urgent query, please contact us on:
0860 004 367 (Members)
0860 436 777 (Healthcare Providers)
Working towards a healthier you,
GEMS
Best regards,
Gems (Government Employees Medical Scheme)'s reply20 May 2026, 14:07
Official
Good day,
We received your complaint, and our client liaison officers are looking into the matter. We will conduct a thorough investigation and provide you with feedback within 7 working days from receipt of your complaint.
Please remember to download the APP, Scheme Rules, member and claims guide to understand the benefits of your option on the GEMS Website.
Please see herewith link to the website for ease of reference:
https://www.gems.gov.za/
If you have an urgent query, please contact us on:
0860 004 367 (Members)
0860 436 777 (Healthcare Providers)
Working towards a healthier you,
GEMS
We received your complaint, and our client liaison officers are looking into the matter. We will conduct a thorough investigation and provide you with feedback within 7 working days from receipt of your complaint.
Please remember to download the APP, Scheme Rules, member and claims guide to understand the benefits of your option on the GEMS Website.
Please see herewith link to the website for ease of reference:
https://www.gems.gov.za/
If you have an urgent query, please contact us on:
0860 004 367 (Members)
0860 436 777 (Healthcare Providers)
Working towards a healthier you,
GEMS
Best regards,
Gems (Government Employees Medical Scheme)'s replyOfficial
22 May 2026, 07:53Good day
Please see the reference number MEDIA-12889.
Regards, GEMS
Please see the reference number MEDIA-12889.
Regards, GEMS
Best regards,
Gems (Government Employees Medical Scheme)'s reply22 May 2026, 07:53
Official
Good day
Please see the reference number MEDIA-12889.
Regards, GEMS
Please see the reference number MEDIA-12889.
Regards, GEMS
Best regards,
Gems (Government Employees Medical Scheme)'s replyOfficial
22 May 2026, 07:55Good day
Kindly provide us with name of the doctor, service date, and practice number in order to assist.
Regards,
GEMS
Kindly provide us with name of the doctor, service date, and practice number in order to assist.
Regards,
GEMS
Best regards,
Gems (Government Employees Medical Scheme)'s reply22 May 2026, 07:55
Official
Good day
Kindly provide us with name of the doctor, service date, and practice number in order to assist.
Regards,
GEMS
Kindly provide us with name of the doctor, service date, and practice number in order to assist.
Regards,
GEMS
Best regards,