Life Healthcare (Genesis clinic) not paying refund as always

I was at Genesis maternity clinic.. for birth and we paid R34000 for bed for 3 days.we were only there for 12 hours..there was a refund due to us..according to their policy they pay refunds 7 to 10 days..its about 2 months now no payment..excuses after excuse.."payment system not since 03 March 2023".when we call their accountant Lesly Smith..she was rude saying she is not owning the hospital...we need to contact the head office..