1 reviews | Active since Member
i do not know how these people is still in business!!!! i am far away from them asking them for good parts that i can use with minimum machining, namely i do not want to resleeve the block or possibly rebore the sleeves, same with the crankshaft i do not want to regrind the shaft, i need a standard block i can work with and they agreed, first one was shown to me with a broken piston very clear to the eye then the salesman said he did not see that, to my deepest dissapointment the price they gave me R9200 for the sub assembly was a lot fo money so i took a chance and asked for a little discount then they brought the price down to R7475, i regret this as it seems with future arguments they throw this discount in front of me like in telling me you wanted the discount so we are going to send you s**** which is unusable exactly the opposite i asked for... so he showed me another one and i again asked him i do not want to do major machining on the block i need a good part and he should send me close up clear images of all sides, which he didn't do, and did not notice me of any flaws on the sub assembly, so when the first part came, i could not even get the oil sump off to check the condition of the crankshaft, and the oil sump had a big weld repair job done by the previous owner and also had a lug welded onto the block also by the previous owner to mount the alternator as the original lug broke off on the lug and was welded back skew, so i showed and asked them about this and send it back, then i got showed another and again i asked for images of every side of the block and to state the condition once again reminding them i want a good standard block, i again arranged my own courier to do delivery and when it came i took it to the machine after taking it apart, i saw lots of pitting marks on the crankshaft and the machine shop confirmed one sleeve needed to get resleeved, i then contacted the salesman telling him of the s**** parts he sende me everytime, only then when talking to the manager they startt o inform me about the used parts there is no for certain good parts i was asking for, only now did they continiously throw that as an excuse instead of telling me this before hand for payment, its been a month and a week now and none of the staff are allowed to talk to me or help me with other parts even after i contacted them as the person who handles my issue only called me once in 3 weels after i made arpund a dozen calls asking to talk to the manager who handles my case with no calling me back or nothing, the one day i got fed up and called again and later on that day i called again then i was told she is on leave for 3 weeks and nobody is going to help me for the time being, this is the worst company i hav ever dealt with and with some experience in tha past but not buying the same customer services gets practiced by their other branches too, my issue is with the german spares moot branch and the manager handling my case is from the german spares west branch, the staff there is just as pathetic, there is not enough words how pathetic incompetnet they are!!!!! I WANT MY MONEY BACK AND IT SEEMS THEY JUST ROBBED ME OFF MY R7475, ONE STAR IS TOO MUCH FOR THIS RATING
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