Get Off Grid Pty Ltd
2.7|7 reviews
DE
David E
1 reviews | Active since Member
31 Jan 2023, 13:04
GetOffGrid (getoffgrid.co.za) Providing Defective Products - beware buying from them!
GetOffGrid supplied us with a defective Sunsynk 8kw inverter. The unit had error messages on the day that the solar panels were connected. We’ve paid hundreds of thousands of Rands for this system and now GetOffGrid wants a four week period to ‘test’ the inverter. They’re ignoring our demands to refund the money on our defective product under the Consumer Protection Act.
Terrible service, terrible response times and terrible products!
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Replies (56)Get Off Grid Pty Ltd's replyOfficial
09 Feb 2023, 08:00Get off Grid is one of South Africa’s leading solar distributors and we pride ourselves on our stellar reputation. Your request for a refund was not refused. You never paid Get off grid anything – you contracted with, and paid, an independent installer for your solar equipment and its installation. The manufacturer of your equipment (also not Get off Grid) prioritised diagnostic testing of your faulty equipment which has revealed damage that is likely due to installer error. Although this is not ordinarily covered by the manufacturer warranty, the manufacturer has very generously offered to come to your aid in making the necessary repairs. You were asked to remove your defamatory statements against Get off Grid, here and elsewhere, and you elected not to do so. Such statements are now the subject of legal proceedings moving forward against you.
Best regards,
Get Off Grid Pty Ltd's reply09 Feb 2023, 08:00
Official
Get off Grid is one of South Africa’s leading solar distributors and we pride ourselves on our stellar reputation. Your request for a refund was not refused. You never paid Get off grid anything – you contracted with, and paid, an independent installer for your solar equipment and its installation. The manufacturer of your equipment (also not Get off Grid) prioritised diagnostic testing of your faulty equipment which has revealed damage that is likely due to installer error. Although this is not ordinarily covered by the manufacturer warranty, the manufacturer has very generously offered to come to your aid in making the necessary repairs. You were asked to remove your defamatory statements against Get off Grid, here and elsewhere, and you elected not to do so. Such statements are now the subject of legal proceedings moving forward against you.
Best regards,