Getaroom.com is a SCAM be careful

I booked a room thinking I was on the hotel website only to find that this is a USA based company. They advertised a low rate but when I booked the room, they charged a large service fee costing me double the room rate. I tried to cancel but the cancellation cutoff time was before the booking was made. I did not enter the OTP and the payment still went through. Now the hotel in Durban has no record of that reservation.