Active since Aug 2017
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4 reviews39 months ago
Poor service on Precision and Kenya Airways
Precision and Kenya Airways handling of delays and missed connections is very poor! Precision delayed by two hours Kilimanjaro causing a missed connection from Nairobi to Johannesburg. Apparently this is a common occurrence, The precision representative falsely reassured us that we would connect and that Kenya Airways would wait. It did not end We spent hours waiting for assistance in Nairobi and were finally taken to a hotel at 1 am after arriving at 9:30 pm. The hotel were not prepared and started cooking dinner at 1 am. KQ refused to put us on the midday flight and said we had to take the 7 am flight, meaning that we could only sleep for one hour, we returned to the airport and waited again from 4:00 a.m , and finally, after a 30 minute delay again left at 8 am to Johannesburg. No refreshment was offered, not even water, very poor service indeed.
0 replies
44 months ago
Getaroom.com is a SCAM be careful
I booked a room thinking I was on the hotel website only to find that this is a USA based company. They advertised a low rate but when I booked the room, they charged a large service fee costing me double the room rate. I tried to cancel but the cancellation cutoff time was before the booking was made. I did not enter the OTP and the payment still went through. Now the hotel in Durban has no record of that reservation.
0 replies
82 months ago
Never pay upfront
I contracted this company to do a kitchen renovation on 18 March 2019. After he received the 60% deposit on March 23rd, the work which was supposed to start immediately, only began in the first week of May. I was out of the country and returned on May 10 to find that the contractor could not account for the deposit. To protect my investment I decided to advance more money to get the kitchen done. He took 3 more months to do it, working on other projects simultaneously. Unfortunately for me I found out later that he tried to cut costs as much as possible, compromising the workmanship and finishes. The floor tiles are not fixed properly, the gas cooker was not properly installed, some of the electric wiring was faulty and he failed to clear the rubble or clean up the mess he had left. I had to contract other service providers to fix what they could and to clean up. Unfortunately the tiles I can do nothing about unless I redo the kitchen floor. It is a very disappointing result for a long-awaited kitchen makeover. If ever you contract this or any other company, DO NOT PAY UPFRONT. I found out (too late) from the experience of others that this is not unusual behavior for this contractor. My advice is, if the contractor will not work without a large deposit, find another one who will. In fact, insist on buying the materials yourself, double check everything they do and every piece of material they install to ensure that they are new items.
0 replies
83 months ago
Standard Bank Fraud Case
Recently I was scammed out of R20000 on my Standard Bank credit card. The caller identified himself as a bank employee and unfortunately I believed him and gave him information. I am not disputing that I gave out the information that allowed the transaction to go through but I realised it immediately and called the bank to cancel it. They said they were unable to do so but did not explain why. My question is: for an amount that large, surely the bank should call the client to verify that it is a genuine payment and not fraud? ABSA does that even for R200 when it is online banking. I complained but Standard Bank has steadfastly maintained that they are not liable. Similar cases in the UK were refunded by the Bank because Banking experts said that since the client believed that she was talking to the bank, the payment was not authorized therefore the bank should refund. The bank refunded her in full. In my case, the bank admitted that this was fraud since the person tried 3 times to get more money but fortunately I stopped those in time. But one payment went through and I lost R20000.00. I have complained but to no avail. Even the ombudsman has sided with the Bank in this case. How is it that the customer has to bear the brunt of fraud? I was overseas studying at the time and caught off-guard when the call came. No mitigating circumstances helped me to convince Standard Bank to re-consider my case even citing the cases in the UK with NatWest Bank in exactly the same circumstances which was refunded.
75 replies
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