Poor service

I was firstly contacted by this company that works hand in hand with CellC, they offered me value add such discounts when going out to eat and other lucrive benefits at monthly fee that would be added to my CellC bill, however the first month would be free of charge, so that could decide whether I wanted to continue with their services or not. I then contacted their call center to advise that I will not be continuing with their and therefore requested a cancelation, was assisted by a guy named Joe on the 5th November 2025. To my disappointment their services are not cancelled and when you contact them on their call center numbe, the phone rings until they disconnect it.