Poor Service

Pool paving not repaired as per quotation. I called Gheko Services to request a quote to repair paving that was lifting next to my swimming pool. Neil from Gheko Services came out to have a look at what work needed to be done to level the paving. He explained that they would have to lift all the paving the on the one side of the pool, remove the sand below the paving, relay paving level and grout with cement and that this could take one or two days. He advised that Daniela from his office would send a quote. I received the quote for R2500 of which I had to pay a deposit of R1875 before they would commence with the work. I was happy with the quote and paid the deposit. Neil with a worker arrived on the a week later to complete the work. They had attempted to remove the paving that were lifting but the tiles were cracking. So they just bevel grouted the paving to the other pavers. They were here for maximum of 4 hours. Neil explained to me that he won't be able to level the pavers because they are too thin and will crack. I have requested a refund of my deposit because the worked quoted for to level the paving was not done. He said they don't do refunds. me. Their service is pathetic.