Horrendous experience from gibaland

sUpdatesReviewsProductsAbout Reviews from the web Facebook 5/5 36 votes Business listings and reviews in South Africa 4,9/5 9 reviews Google reviews All beautiful 9 trails 6 waterfall 5 nature 5 +4 Sort by Most relevant Newest Highest Lowest mohammed adham mohammed adham 1 review 7 minutes agoNEW This place is extremely awful and highly unrecommended. Upon doing the initial reservation i was advised that i could not bring my own food as there was a restuarant on site (i could not make use of the resturant as i am muslim and they do not cater halaal friendly). I was then advised that if i wanted to book the accommodation i had to pay an extra surcharge to bring my own food. I then opted to book the place and have my meals offsite (i booked the teepee) . The road to get to the place was horrific and i was not advised of this. Upon check in all went well as the staff was very friendly and accomadating. We then headed out and returned to gibaland around 7pm and needed to rest a bit as we was extremely exausted from a day of travelling. A lil later it started to rain and the water started seeping into the teepee and making it extremely hard to rest as it was falling onto the bed. I tried contacting the staff via whatsapp but had no response. I then tried getting hold of the security guard on site but could not find him either(keep in mind this is a small place). About 10 mins later worms started falling through the roof and this totalling set my wife and i off. We immediately opted to leave the place and seek accommodation elsewhere for the night.

Upon leaving the rain started to come down even more and there was still no sight of the guard or any feedback from the host. We existed the area and was unable to find accommodation elsewhere so decided to head back home.

The next morning i received a message from the host and had advised that she had forwarded my issue to the owner but apparently he is a busy business man and has more than one business to run and that i need to wait for his response for my refund.

The service received was absolutely horrendous and unprofessional. To gibaland clearly they have no time for their customers!

It has been many hours now with no response from the owner were as when i initially called to do a reservation he was very quick to respond and advise of the extra surcharges for bring own meals.

I have videos of the rain water seeping into the tents. The screenshots of the conversation with the staff and also videos of the worms in the room