Dissatisfaction with repair process

I took my car in for repairs on the 8th of September. Gideon Roux Auto Body informed me that MiWay had given them 15 business days to complete the repairs. That timeline ended around Monday or Tuesday last week, yet my car is still not ready.

Only on Monday this week did the auto body shop request “additionals” from MiWay, which caused further delays. This is concerning because the issue with the radiator bottle was known before or when the vehicle was taken in. According to the auto body, they allegedly submitted a request on the 14th of September, but MiWay claims they never received anything. It appears that between the 14th and the 29th of September, neither party took the necessary steps to resolve the issue — resulting in unnecessary delays.

Now both MiWay and the auto body are shifting blame, and no one is taking accountability. The repairs have gone far beyond the estimated timeframe, and the lack of communication from both parties has been extremely frustrating.

To make matters worse, I had informed the auto body shop from the start that I do not have a courtesy car benefit and that this is the only vehicle I have. Despite that, my situation was completely disregarded.

An assessor contacted me early this morning (around 7 a.m.) and promised to follow up after I called him back before 8 a.m. However, I’ve had no feedback since then. I’ve now been waiting for a month, and while they claim the car “should be ready tomorrow,” I have very little confidence given how things have been handled.

I’m very disappointed with the poor communication, lack of urgency, and failure to meet deadlines from both MiWay and Gideon Roux Auto Body Repairs.