POOR SERVICE!!!

I am so over their service! Trust them to tell you lies and empty promises. I have been waiting for my car to get fixed from the 24th of January 2024. It been over a month now, pushing two. My car still hasn't been fixed because they’re waiting for parts a headlight to be specific. On the 8th of March i asked about the estimated arrival date of the light they said they were not sure. They are claiming that they have 70% of the parts and it’s only the light that’s stopping them. Moreover, there will be a waiting period of up 15 working days once they have received the light before i can get the car. This means that i will get the car in April, keep in mind that we have easter holidays that are coming up which might also cause a delay.

What upsets me about this is that i also got a call from toyota ( Shelly Beach) telling me that they are sorry about the delay and inconvenience. This to me looks like a cover up from the panel beater because why are they involving me in issues between them and their supplier? Are they not supposed to communicate with them?

I then decided to involve my insurance and the panel beater promised to give me the courtesy car. Did i get the car ? NO, again “we were not aware that all our cars are with clients, as soon as one customer returns the car we will make sure to give you one” till this day i am waiting.

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