Poor service from start to finish - Glasfit Centurion

I went to Glasfit Centurion on 9 December to get a quote for an insurance windscreen replacement. I was told there was no stock and that it could take up to 21 days. I submitted my insurance claim on 11 December 2025; it was approved within an hour, and the Centurion branch was copied on the authorisation email.

About an hour later, the branch called to confirm they still had no stock and would place an order and update me. After that, communication became a major issue.

I missed a call from them on 8 January, which was apparently just to inform me that they were still waiting for stock. I tried returning the call multiple times, but their phones simply rang with no answer. I eventually went to the branch in person on 15 January, where I was told—again—that there was no stock. I raised the phone issue and was told it had been reported to IT.

At that visit, I was assured that they could see four windscreens available from their supplier and that one would be ordered and arrive by Tuesday, 20 January. Tuesday came and went with no update. I then received a call on 22 January to say the stock had not arrived.

Finally, on 27 January, I was informed that the windscreen had arrived, and I booked my car in for 29 January. On the morning of the appointment, I was told the job would take about two hours and that I could wait. I chose to go home instead, as their reception area is not customer-friendly.

I expected a call around 10:30 to say the car was ready. No call came. After multiple attempts to phone them after 12:30 (I needed the car to fetch my children from school), someone eventually answered and confirmed the car was ready. When I asked why I hadn’t been called, I was simply told they “meant to call me.”

If you have another option, I strongly suggest avoiding the Glasfit Centurion branch. The lack of communication, broken promises, and overall poor service made this a very unpleasant experience.