****med out of my money

on 29 November 2024, I contacted Glass on Demand for a vehicle from windscreen replacement that I needed to have done on the same day. I was happy that they could assist We communicated via whatsapp chat, and he sent me a quotation for R1900 (which he later deleted, before I had a chance to save it). The glass contractor arrived around 4pm to do the replacement and once finished, I then called Glass on Demand, who indicated that I need to do an EFT. I did the EFT from Standard Bank to FNB account. The contractor indicated that he can only leave once Glass on Demand transfers the funds to him. After a few minutes, the contractor calls Glass on Demand and asks him when he is sending the money, then GoD indicates that he did not receive it yet and proceeds to inform me that I should have done an EFT for immediate payment (which he did not specify initially). It became a back and forth with the Contractor not wanting to leave my property and the two of them having strong words over the phone. I then call the bank to ask them to reverse the EFT, but they informed me to complete a form and send a formal request, which could take up to 10 working days. GoD then says he will retract the invoice, I may do the EFT reversal and we can pay the Contractor only his fee (R1500), minus the mark-up of R400 which he adds to his price. My husband then paid the Contractor on the spot. The bank has since informed me that the recall of EFT was unsuccessful because the account has insufficient funds. In hindsight, I believe I was ****med and want to report this business for the poor manner in which this matter was handled and for *****ulently retaining my R1900. I will never recommend them to anyone and neither will I make use of their services again.