Glass Slipper Sa
2.6|5 reviews
LJ
Lucinda J
1 reviews | Active since Member
16 Nov 2021, 11:15
False Advertising Horrible Customer Service!
On 25 September we met with Fiona at her studio in Sharonlea to finalise an order for a dress which we saw on her website for my niece' banquet. She took measurements and explained to us that she does not manufacture these dresses herself but that they are imported, she has a team of seamstresses who make dresses for her overseas. She also mentioned that if she is not happy with the product on arrival she is able to send same back to them. We made payment as requested and she placed the order. On Saturday my niece went for a fitting and I am disgusted to say that the dress looks nothing like what was advertised. After sleeping on this for a few days we have accepted that there is not a dress maker in this world who would be able to transform what Fiona has delivered into what she has advertised and so we contacted her today to find an amicable solution as we cannot allow my niece to attend her banquet with this dress. Fiona immediately got defensive and refuses to negotiate any sort of refund as she believe the dress is perfect. This is shocking I wish I was able to post pictures of what we ordered and what Fiona has worked on...
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Replies (53)Glass Slipper Sa's replyOfficial
16 Nov 2021, 13:46This lady who posted this has not even seen the dress or was around to collect it.
The mom and daughter were very happy when they came to fit it and left my premises happy.
Obviously they have found another dress they like more? Or doesnt look the same on the girl as what it did on the mannequin?
So you change your mind on the dress and then want to you insult my standards and quality of my business and my dresses because you want a full refund??
I refuse to refund you because the dress is of great quality and looks like the picture with a minor alteration of a higher slit
that can be made or a tighter waist?. But no, you want a full refund which I refused. So.. ...you go and post on hello peter.
And how can you say "horrible customer service" on this platform when I didnt even serve you??.
The mom and daughter were very happy when they came to fit it and left my premises happy.
Obviously they have found another dress they like more? Or doesnt look the same on the girl as what it did on the mannequin?
So you change your mind on the dress and then want to you insult my standards and quality of my business and my dresses because you want a full refund??
I refuse to refund you because the dress is of great quality and looks like the picture with a minor alteration of a higher slit
that can be made or a tighter waist?. But no, you want a full refund which I refused. So.. ...you go and post on hello peter.
And how can you say "horrible customer service" on this platform when I didnt even serve you??.
Best regards,
Glass Slipper Sa's reply16 Nov 2021, 13:46
Official
This lady who posted this has not even seen the dress or was around to collect it.
The mom and daughter were very happy when they came to fit it and left my premises happy.
Obviously they have found another dress they like more? Or doesnt look the same on the girl as what it did on the mannequin?
So you change your mind on the dress and then want to you insult my standards and quality of my business and my dresses because you want a full refund??
I refuse to refund you because the dress is of great quality and looks like the picture with a minor alteration of a higher slit
that can be made or a tighter waist?. But no, you want a full refund which I refused. So.. ...you go and post on hello peter.
And how can you say "horrible customer service" on this platform when I didnt even serve you??.
The mom and daughter were very happy when they came to fit it and left my premises happy.
Obviously they have found another dress they like more? Or doesnt look the same on the girl as what it did on the mannequin?
So you change your mind on the dress and then want to you insult my standards and quality of my business and my dresses because you want a full refund??
I refuse to refund you because the dress is of great quality and looks like the picture with a minor alteration of a higher slit
that can be made or a tighter waist?. But no, you want a full refund which I refused. So.. ...you go and post on hello peter.
And how can you say "horrible customer service" on this platform when I didnt even serve you??.
Best regards,