Used items sold as new and poor after sales service

<p>How disappointing after a favorable and enthusiastic first interaction with the owner: </p> <p>my item was delivered on time but upon opening was covered in ?animal hair or faux fur. I'm certain it was used. </p> <p>In addition it was not the right size. </p> <p>I called the owner to arrange a swap but she was extremely unhelpful, rude and even accused me of using the product !</p> <p>im entitled to a cool-off period as a consumer but she has made it impossible. I'm left with a dirty secondhand item which doesn't fit and a bitter taste after this all cost me almost R1000. </p> <p>Poor show, Glass slipper. </p>