Glenmarks clinic nursing staff

I am currently admitted at glenmarks clinic in Durban and i had a very bad experience today during visiting hours. My family wanted to accompany me to the floor where my room is and they were going to leave me by the lifts, I realised there was another family that was doing the same and nobody said anything about that but when my family wanted to accompany me one of the nursing staff said only the other family is allowed because that family member that was admitted is drowsing. I don’t understand the reason because we are all patients and we are all unwell that is why we are admitted. When I addressed this issue with the nurse in charge all she said was that it was the rule. Which makes even less sense to me because if they could bend a rule because of a certain individual why then couldn’t they break the rule for me. She explained how bending that rule benefits this patient etc but I wonder how as a nursing staff they saw it fit to break a rule for a certain individual but not for me. The same way that they saw that patient would benefit from her family accompanying her why couldnt they see it that it would benefit me also as a patient and why as a nurses they can’t see how hurtful it is when certain things are done for other patience yet not done for the rest of us. All that was said is that they will look into the matter. No care was given, yet this is a hospital that admits depressed people. But the nurses today that were on day duty showed zero care about my feelings. Very dissapointing because I honestly thought i would come out of here feeling better but the treatment from the nurses was so hurtful and unfair.