Pathetic customer service with pathetic, arrogant staff!

The staff at Global Cellular Galleria need to get their attitudes checked because they have no respect towards customers or their complaints.

I purchased a screen guard for my smartphone on the 2nd of June 2019. I noticed that the man attending to my phone didn't seem to really know how to properly fit the screen guard, as I have seen others do it before. I ignored this thinking that he may have another way of doing so. After making my payment, the man specifically told me that if I had any problems or cracks with the screen guard, I could bring it in and he would change it for me.

Not even 2 days later, a crack appeared on my screen. This was a brand new phone that I purchased a week before, and I had not been fully using it as I still needed my number to be changed from my old phone. My mom contacted the store telephonically to explain the situation. The woman on the phone was completely arrogant and disrespectful, pointing out that it was my fault and that I carelessly cracked it. Mind you, this brand new phone sat at home the entire day in a safe place.

I returned to the store on the 8th of June to speak to the man who had fitted on my screen guard. I explained that I hardly had used the phone, but a sudden crack appeared. The blame game began again. He insisted and made assumptions that I had cracked it. After explaining that is not possible, I told him that he specifically told me he would replace the screen guard if I had any problems. This is where the man began to lie and deny. He then went on to insist that he had never mentioned that to me. He didn't give me any refund or at least change the screen guard for me. The only sort of offer he gave me was to remove the screen guard and return it to the manufacturers, in a ****** arrogant manner, as if he was doing me a favour when it was my hard earned money that I spent on his cheap supplies. So what would I as a customer end up with? Absolutely nothing! No screen guard and no refund!.

My mom and I were completely angered and frustrated. I cannot believe the attitude of these people. Don't own a business if you have no respect towards your customers or any sort of customer service!! Absolutely pathetic.