GC
Global Cellular
Unclaimed Business
GC
Global Cellular
Unclaimed Business
0 Reviews (last 12 months)
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Performance(last 12 months):
Ranked In Electronics & Technology
#9NPS Score
0Unlikely
Ranking
#9
in Electronics & Technology
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Vincent S
1 reviews | Active since Jan 2020
8 Feb 2023, 13:44
Samsung A03 screen repair
Two weeks back I took my phone to Globl cellular in galleria mall for a screen to be changed. It was done and then the next day it wasn't charging which as never happened before. I took it back last Friday they sorted it out and the next morning the screen wasn't sensing and I had to drive back again to them. I couldn't be assisted but I was to that the phone now as soft ware issues which never had when I bought it at woolies. I'm frustrated and seriously tired of such service and such inconvenience that is generated by this people.
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Vincent S
1 reviews | Active since Jan 2020
8 Feb 2023, 13:44
Samsung A03 screen repair
Two weeks back I took my phone to Globl cellular in galleria mall for a screen to be changed. It was done and then the next day it wasn't charging which as never happened before. I took it back last Friday they sorted it out and the next morning the screen wasn't sensing and I had to drive back again to them. I couldn't be assisted but I was to that the phone now as soft ware issues which never had when I bought it at woolies. I'm frustrated and seriously tired of such service and such inconvenience that is generated by this people.
0
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Anon A
1 reviews | Active since Jan 2020
8 Jun 2019, 19:06
Pathetic customer service with pathetic, arrogant staff!
The staff at Global Cellular Galleria need to get their attitudes checked because they have no respect towards customers or their complaints. I purchased a screen guard for my smartphone on the 2nd of June 2019. I noticed that the man attending to my phone didn't seem to really know how to properly fit the screen guard, as I have seen others do it before. I ignored this thinking that he may have another way of doing so. After making my payment, the man specifically told me that if I had any problems or cracks with the screen guard, I could bring it in and he would change it for me. Not even 2 days later, a crack appeared on my screen. This was a brand new phone that I purchased a week before, and I had not been fully using it as I still needed my number to be changed from my old phone. My mom contacted the store telephonically to explain the situation. The woman on the phone was completely arrogant and disrespectful, pointing out that it was my fault and that I carelessly cracked it. Mind you, this brand new phone sat at home the entire day in a safe place. I returned to the store on the 8th of June to speak to the man who had fitted on my screen guard. I explained that I hardly had used the phone, but a sudden crack appeared. The blame game began again. He insisted and made assumptions that I had cracked it. After explaining that is not possible, I told him that he specifically told me he would replace the screen guard if I had any problems. This is where the man began to lie and deny. He then went on to insist that he had never mentioned that to me. He didn't give me any refund or at least change the screen guard for me. The only sort of offer he gave me was to remove the screen guard and return it to the manufacturers, in a ****** arrogant manner, as if he was doing me a favour when it was my hard earned money that I spent on his cheap supplies. So what would I as a customer end up with? Absolutely nothing! No screen guard and no refund!. My mom and I were completely angered and frustrated. I cannot believe the attitude of these people. Don't own a business if you have no respect towards your customers or any sort of customer service!! Absolutely pathetic.
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Anon A
1 reviews | Active since Jan 2020
8 Jun 2019, 19:06
Pathetic customer service with pathetic, arrogant staff!
The staff at Global Cellular Galleria need to get their attitudes checked because they have no respect towards customers or their complaints. I purchased a screen guard for my smartphone on the 2nd of June 2019. I noticed that the man attending to my phone didn't seem to really know how to properly fit the screen guard, as I have seen others do it before. I ignored this thinking that he may have another way of doing so. After making my payment, the man specifically told me that if I had any problems or cracks with the screen guard, I could bring it in and he would change it for me. Not even 2 days later, a crack appeared on my screen. This was a brand new phone that I purchased a week before, and I had not been fully using it as I still needed my number to be changed from my old phone. My mom contacted the store telephonically to explain the situation. The woman on the phone was completely arrogant and disrespectful, pointing out that it was my fault and that I carelessly cracked it. Mind you, this brand new phone sat at home the entire day in a safe place. I returned to the store on the 8th of June to speak to the man who had fitted on my screen guard. I explained that I hardly had used the phone, but a sudden crack appeared. The blame game began again. He insisted and made assumptions that I had cracked it. After explaining that is not possible, I told him that he specifically told me he would replace the screen guard if I had any problems. This is where the man began to lie and deny. He then went on to insist that he had never mentioned that to me. He didn't give me any refund or at least change the screen guard for me. The only sort of offer he gave me was to remove the screen guard and return it to the manufacturers, in a ****** arrogant manner, as if he was doing me a favour when it was my hard earned money that I spent on his cheap supplies. So what would I as a customer end up with? Absolutely nothing! No screen guard and no refund!. My mom and I were completely angered and frustrated. I cannot believe the attitude of these people. Don't own a business if you have no respect towards your customers or any sort of customer service!! Absolutely pathetic.
0
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Akash A
1 reviews | Active since Jan 2020
4 Jan 2017, 12:37
Glocell data contract - Including fake MSC Cruise
<p>Good day </p> <p> </p> <p>I signed up for a Glocell data contract last year after I was promised by them that I would be guaranteed a free cruise with MSC. I registered for the cruise and submitted documentation timeously.</p> <p> </p> <p>The final booking forms were sent on 16 November 2016 and I received a confirmation email that the documents were recieved and that I will recieve feedback within 10 days. It has been almost 2 months and I have not recieved any feedback or cruise voucher.</p> <p> </p> <p>I have recieved no joy from the TLC campaign line or Glocell contact centre. Each department has shifted the blame and keeps transferring me. These phone have resulted in me being put on hold for up to half an hour at a time,but no resolution. Since January 3rd, I have called over 12 times to no avail. I did manage to get hold of the receptionist of the marketing department; who took down my details and passed on the information to Sheila.</p> <p> </p> <p>As usual, I have not recieved a response. This is either a sign of pure incompetence or arrogance. I had promised this holiday to my wife and child and feel that I have been robbed. I would never have joined Glocell if I was not promised the Cruise. The cruies was due to take place in January 2017.</p> <p> </p> <p>The service from Glocell since joining last year has been pathetic. I even called their support department last year to ask that my data plan be capped at R299 per month. The agent said that it was done....then in December I recieved a bill for R1412.</p> <p> </p> <p>I have given up and need help. I am sure that I am not the only customer that has been through this.</p> <p> </p> <p>There is no support from the campaign line. They act as if they have no idea as to what is happening.I have spent large amounts on cellphone bills being kept on hold for up to 30 minutes on several occasions,yet not making any progress.</p> <p> </p> <p>My ID number is : ********** 054085</p> <p>Cell: ********** 930(glocell sim)</p> <p>Unique cruise code: 982485</p> <p> </p> <p> </p> <p>Glocell needs to deliver on their promises and stop treating consumers in such an arrogant and disgraceful manner.</p> <p> </p> <p>I am disgusted.</p> <p> </p> <p>Akash Ajodapersad </p> <p> ********** 314</p> <p> ********** 876</p> ********** **********
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Akash A
1 reviews | Active since Jan 2020
4 Jan 2017, 12:37
Glocell data contract - Including fake MSC Cruise
<p>Good day </p> <p> </p> <p>I signed up for a Glocell data contract last year after I was promised by them that I would be guaranteed a free cruise with MSC. I registered for the cruise and submitted documentation timeously.</p> <p> </p> <p>The final booking forms were sent on 16 November 2016 and I received a confirmation email that the documents were recieved and that I will recieve feedback within 10 days. It has been almost 2 months and I have not recieved any feedback or cruise voucher.</p> <p> </p> <p>I have recieved no joy from the TLC campaign line or Glocell contact centre. Each department has shifted the blame and keeps transferring me. These phone have resulted in me being put on hold for up to half an hour at a time,but no resolution. Since January 3rd, I have called over 12 times to no avail. I did manage to get hold of the receptionist of the marketing department; who took down my details and passed on the information to Sheila.</p> <p> </p> <p>As usual, I have not recieved a response. This is either a sign of pure incompetence or arrogance. I had promised this holiday to my wife and child and feel that I have been robbed. I would never have joined Glocell if I was not promised the Cruise. The cruies was due to take place in January 2017.</p> <p> </p> <p>The service from Glocell since joining last year has been pathetic. I even called their support department last year to ask that my data plan be capped at R299 per month. The agent said that it was done....then in December I recieved a bill for R1412.</p> <p> </p> <p>I have given up and need help. I am sure that I am not the only customer that has been through this.</p> <p> </p> <p>There is no support from the campaign line. They act as if they have no idea as to what is happening.I have spent large amounts on cellphone bills being kept on hold for up to 30 minutes on several occasions,yet not making any progress.</p> <p> </p> <p>My ID number is : ********** 054085</p> <p>Cell: ********** 930(glocell sim)</p> <p>Unique cruise code: 982485</p> <p> </p> <p> </p> <p>Glocell needs to deliver on their promises and stop treating consumers in such an arrogant and disgraceful manner.</p> <p> </p> <p>I am disgusted.</p> <p> </p> <p>Akash Ajodapersad </p> <p> ********** 314</p> <p> ********** 876</p> ********** **********
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Akash A
1 reviews | Active since Jan 2020
3 Jan 2017, 09:54
Msc cruise - Promotional cruise when contract taken out with Glo Cell
<p>"Good day </p> <p> </p> <p>I have sent through the required documents well before the deadline last year and I still have not recieved my cruise confirmation/voucher. The service from Glocell since joining last year has been pathetic.</p> <p> </p> <p>There is no support from your campaign line. I have spent large amounts in cellphone bills being kept on hold for up to 30 minutes on several occasions,yet not making any progress.</p> <p> </p> <p>My ID number is : ********** 054085</p> <p>Cell: ********** 930</p> <p>Unique cruise code: 982485</p> <p> </p> <p> </p> <p>Please learn to deliver on your promises.</p> <p> </p> <p>Akash Ajodapersad </p> ********** **********
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Akash A
1 reviews | Active since Jan 2020
3 Jan 2017, 09:54
Msc cruise - Promotional cruise when contract taken out with Glo Cell
<p>"Good day </p> <p> </p> <p>I have sent through the required documents well before the deadline last year and I still have not recieved my cruise confirmation/voucher. The service from Glocell since joining last year has been pathetic.</p> <p> </p> <p>There is no support from your campaign line. I have spent large amounts in cellphone bills being kept on hold for up to 30 minutes on several occasions,yet not making any progress.</p> <p> </p> <p>My ID number is : ********** 054085</p> <p>Cell: ********** 930</p> <p>Unique cruise code: 982485</p> <p> </p> <p> </p> <p>Please learn to deliver on your promises.</p> <p> </p> <p>Akash Ajodapersad </p> ********** **********
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Francesco M
1 reviews | Active since Jan 2020
2 Apr 2016, 16:56
Poor Service
My daughter had a Sony M4 Aqua for 2 days and dropped the phone which cracked the glass only, phone in perfect working order otherwise. We booked the phone into the Global Cellular branch in Galleria Mall, with the condition that we have it back by no later than 16hoo on the 1 April 2016, as we were heading back to BFN the next day. They confirmed stock availability after writing down serial number and calling for stock availability. At 16h00 the phone was not back from repairs due to traffic, we were told to carry on waiting. Then a call that the screen was making black spots, then the connectors were damaged due to the fall, then there is no stock, then the phone is a special edition, then they can repair, then they cant. After hundreds of stories we went to pick up the phone at the Toti branch to find that they cannot give the phone back to us in a working order and they had damaged the phone casing trying to pry off the damaged screen. <br> <br> If anyone is considering taking their phones to these fly by nights with all of their hundreds of promises and excuses. I advise them to send it to reputable repair centres, to avoid themselves future frustrations.
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Francesco M
1 reviews | Active since Jan 2020
2 Apr 2016, 16:56
Poor Service
My daughter had a Sony M4 Aqua for 2 days and dropped the phone which cracked the glass only, phone in perfect working order otherwise. We booked the phone into the Global Cellular branch in Galleria Mall, with the condition that we have it back by no later than 16hoo on the 1 April 2016, as we were heading back to BFN the next day. They confirmed stock availability after writing down serial number and calling for stock availability. At 16h00 the phone was not back from repairs due to traffic, we were told to carry on waiting. Then a call that the screen was making black spots, then the connectors were damaged due to the fall, then there is no stock, then the phone is a special edition, then they can repair, then they cant. After hundreds of stories we went to pick up the phone at the Toti branch to find that they cannot give the phone back to us in a working order and they had damaged the phone casing trying to pry off the damaged screen. <br> <br> If anyone is considering taking their phones to these fly by nights with all of their hundreds of promises and excuses. I advise them to send it to reputable repair centres, to avoid themselves future frustrations.
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