Poor Service

My daughter had a Sony M4 Aqua for 2 days and dropped the phone which cracked the glass only, phone in perfect working order otherwise. We booked the phone into the Global Cellular branch in Galleria Mall, with the condition that we have it back by no later than 16hoo on the 1 April 2016, as we were heading back to BFN the next day. They confirmed stock availability after writing down serial number and calling for stock availability. At 16h00 the phone was not back from repairs due to traffic, we were told to carry on waiting. Then a call that the screen was making black spots, then the connectors were damaged due to the fall, then there is no stock, then the phone is a special edition, then they can repair, then they cant. After hundreds of stories we went to pick up the phone at the Toti branch to find that they cannot give the phone back to us in a working order and they had damaged the phone casing trying to pry off the damaged screen. <br> <br> If anyone is considering taking their phones to these fly by nights with all of their hundreds of promises and excuses. I advise them to send it to reputable repair centres, to avoid themselves future frustrations.