Glocell data contract - Including fake MSC Cruise

<p>Good day </p> <p> </p> <p>I signed up for a Glocell data contract last year after I was promised by them that I would be guaranteed a free cruise with MSC. I registered for the cruise and submitted documentation timeously.</p> <p> </p> <p>The final booking forms were sent on 16 November 2016 and I received a confirmation email that the documents were recieved and that I will recieve feedback within 10 days. It has been almost 2 months and I have not recieved any feedback or cruise voucher.</p> <p> </p> <p>I have recieved no joy from the TLC campaign line or Glocell contact centre. Each department has shifted the blame and keeps transferring me. These phone have resulted in me being put on hold for up to half an hour at a time,but no resolution. Since January 3rd, I have called over 12 times to no avail. I did manage to get hold of the receptionist of the marketing department; who took down my details and passed on the information to Sheila.</p> <p> </p> <p>As usual, I have not recieved a response. This is either a sign of pure incompetence or arrogance. I had promised this holiday to my wife and child and feel that I have been robbed. I would never have joined Glocell if I was not promised the Cruise. The cruies was due to take place in January 2017.</p> <p> </p> <p>The service from Glocell since joining last year has been pathetic. I even called their support department last year to ask that my data plan be capped at R299 per month. The agent said that it was done....then in December I recieved a bill for R1412.</p> <p> </p> <p>I have given up and need help. I am sure that I am not the only customer that has been through this.</p> <p> </p> <p>There is no support from the campaign line. They act as if they have no idea as to what is happening.I have spent large amounts on cellphone bills being kept on hold for up to 30 minutes on several occasions,yet not making any progress.</p> <p> </p> <p>My ID number is : ********** 054085</p> <p>Cell:  ********** 930(glocell sim)</p> <p>Unique cruise code: 982485</p> <p> </p> <p> </p> <p>Glocell needs to deliver on their promises and stop treating consumers in such an arrogant and disgraceful manner.</p> <p> </p> <p>I am disgusted.</p> <p> </p> <p>Akash Ajodapersad </p> <p> ********** 314</p> <p> ********** 876</p> ********** **********