Vehicle damaged from towing and then they go silent.

Extremely poor service from global choices. They towed a car and severely damaged the vehicle. My insurer who they are contracted to has been following up daily for feedback on resolving this matter and there is no feedback. They seem to be brushing this under the carpet instead of dealing with the issue. I am now stranded and they are unreachable. The towing truck driver did not seem to know what he was doing and has admitted that he did not check the car properly when loading and unloading the car. Please do not use this company as they have no sense of responsibility. And request that your insurer get another company to tow your vehicle as you will not be satisfied with the outcome.