Mistake by FNB FOREX

My reference number Ref: 4318762Q I received funds from the UK, private investor to my Business Account. Forex person, Yolanda instructed me that the money has to returned to the sender and ask that the funds be sent to my personal account as a gift. I spoke to her on the 4th of November and she confirmed that the funds will take 5 working days to reflect. Today the funds are still not cleared. I received an email:

Good day Mr Jansen,

The returned funds should already be back in the remitters account.

In need please send the remitter a copy of the returned funds SWIFT MT103,sent in my previous email, so they can query same with their bank.

For further information contact us on 0860 136 739 or +2711 352 5025 (International).

Kind regards Diane Potgieter FNB Forex

So the bank in the UK pointed out the mistake Forex FNB made. The IBAN number was never included. This is an elementary mistake from people put in place for the safe keeping of our money. In the meantime my business is in jeopardy because of their mistake.Please pray with me that Forex will sort out THEIR mistake!!