RJ
Raymond J
Active since Feb 2018
7
Reviews
0
Industries
Reviews
7 reviews54 months ago
Mistake by FNB FOREX
My reference number Ref: 4318762Q I received funds from the UK, private investor to my Business Account. Forex person, Yolanda instructed me that the money has to returned to the sender and ask that the funds be sent to my personal account as a gift. I spoke to her on the 4th of November and she confirmed that the funds will take 5 working days to reflect. Today the funds are still not cleared. I received an email: Good day Mr Jansen, The returned funds should already be back in the remitters account. In need please send the remitter a copy of the returned funds SWIFT MT103,sent in my previous email, so they can query same with their bank. For further information contact us on 0860 136 739 or +2711 352 5025 (International). Kind regards Diane Potgieter FNB Forex So the bank in the UK pointed out the mistake Forex FNB made. The IBAN number was never included. This is an elementary mistake from people put in place for the safe keeping of our money. In the meantime my business is in jeopardy because of their mistake.Please pray with me that Forex will sort out THEIR mistake!!
0 replies
81 months ago
Everyday call center agents, BAD!!!
I have trying more than 10 days to get hold of this company, went to the website and ask for quote, I left a message on their answering system. I sent an email, what more must I do?? Sent smoke signals???
0 replies
82 months ago
ABSA Bank should reconsider their customer relation s****s!
This was my request: Pleased unblock my debit card The response: Dear Raymond Thank you for your email. Due to security reasons, as well as system and mandate restrictions we are unable to assist with your request. If you require any card activation, you need to visit your nearest Absa branch with your Identity Document so that a consultant can assist you with the card activation. I apologise for any inconveniences caused. If you need any further assistance, please contact me via email at bankingapp@absa.co.za or our helpdesk on 0860 111 123. Kind regards Dennis Petersen Email Administrator Absa Cellphone Banking So I responded: Good day You can apologise for the inconveniences all you like. I am a disable person with no needs of transport. The closest ABSA branch is 100 km away from my house in a rural area. What is the point of cancelling a plastic debit card, but I can still access my account online and transfer my funds to my SASSA account??? It's not the plastic card that you should be worried about but my funds online that can be so easy accessible!!!
210 replies
90 months ago
Disappointed
I, a disabled and went to the EAAB for assistant, I got a notification from the EAAB with a notification that they will require 30 days to investigate the complain and will provide me with feedback. Its now more then 50 day with no response. How are we to cope with organisations put in place to protect us???? Ref: ********** 193083 The persons that was supposed to assist me is: ********** **********
0 replies
96 months ago
Terrible SA Post Office
I am waiting for a package from the UK. The UK training indicated that the package arrived in SA on the 4th of May 2018. I have been trying to get hold of the SA Post office. The reply I received is that a friendly consultant will respond with in 48 hours. 3 weeks later and no respond. I am not surprised that the SA Post Office is regarded as the worst in the world
0 replies
99 months ago
Disappointed
After I received a order cancellation email from the customers center at Takealot, the cancelled order was still delivered, to my gardener??? The delivery person did check with me if I was happy and had no issues. He just left. So unprofessional!!!
0 replies
100 months ago
Disappointed
I stated a life policy with them. Then i received a sms from them that my policy has been cancelled. I phone the help line to try and rectify the situation. The call center agent said they will phone me back. After 5 attempts and 8 days, no call?????
105 replies
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