NO SERVICE or help from Global Grand Vacation Club

We have been trying to get information as well as a respond on a very bad holiday experience at Langebaan Country Club through Global Grand Vacation Club for almost a year now and still nothing. We have been mailing and phoning into the Durban office and no help. We have asked for our weekly bought stay at Langebaan over Christmas confirmation letter and still nothing. Last year we got the confirmation letter for 2020 Christmas stay a week before and when we arrived there after we confirmed, we were not on the list. The units are not up to sctratch the way we bought it...we pay levies every year and they keep on increasing, but no maintenance is being done to the units. For instance 1 example. There is no more a TV in the bedroom, the one in the tv room hardly works...just one example. On our e-mails all the rest is mentioned. We have got photos as well.