GG
Global Grand Vacation Club
Unclaimed Business
GG
Global Grand Vacation Club
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Anzele R
1 reviews | Active since Jan 2020
11 Oct 2021, 08:09
NO SERVICE or help from Global Grand Vacation Club
We have been trying to get information as well as a respond on a very bad holiday experience at Langebaan Country Club through Global Grand Vacation Club for almost a year now and still nothing. We have been mailing and phoning into the Durban office and no help. We have asked for our weekly bought stay at Langebaan over Christmas confirmation letter and still nothing. Last year we got the confirmation letter for 2020 Christmas stay a week before and when we arrived there after we confirmed, we were not on the list. The units are not up to sctratch the way we bought it...we pay levies every year and they keep on increasing, but no maintenance is being done to the units. For instance 1 example. There is no more a TV in the bedroom, the one in the tv room hardly works...just one example. On our e-mails all the rest is mentioned. We have got photos as well.
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Anzele R
1 reviews | Active since Jan 2020
11 Oct 2021, 08:09
NO SERVICE or help from Global Grand Vacation Club
We have been trying to get information as well as a respond on a very bad holiday experience at Langebaan Country Club through Global Grand Vacation Club for almost a year now and still nothing. We have been mailing and phoning into the Durban office and no help. We have asked for our weekly bought stay at Langebaan over Christmas confirmation letter and still nothing. Last year we got the confirmation letter for 2020 Christmas stay a week before and when we arrived there after we confirmed, we were not on the list. The units are not up to sctratch the way we bought it...we pay levies every year and they keep on increasing, but no maintenance is being done to the units. For instance 1 example. There is no more a TV in the bedroom, the one in the tv room hardly works...just one example. On our e-mails all the rest is mentioned. We have got photos as well.
0
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LEON M
1 reviews | Active since Jan 2020
12 Nov 2016, 15:24
Dishonest and strong arm tactics
<p>On August 10 the "voting members" of global grand vacation club sent out a letter stating that they were charging members a special levy of R2500.00 per member. The reason given was because they had lost 11% of their members and needed to make up the deficit. Upon reflection I realised that to make up 11% the remaining members would have needed to pay 12.35% extra, yet the sepcial levy represents 52% extra. Whe I queries this I was given several more reasons for this levy, none of which was communicated with members. They needed to recover a R400,000 deficit from the previous year(s) and needed to spend R800,000 of reburbushing one of their offerings, Langebaan. This despite the fact that they did not own these units, but leased them.</p> <p>When I questioned this Greg Hammond infored me that the club was techinically bankrupt and would stop operating in 2 months if I did not pay. My very reasonable request for information was ignored, and when I did not pay the special levy my membership was blocked. I was not able to use RCI points allocated from 2015 and 2016, even though I had paid my levy in these years. When I phoned Greg I was informed tht, firstly, my membership would be terminated if I did not pay (even thought I paid R38000 for a 20 year membership 10 years ago) and secondly that I was not entitled to the information that I requested.</p> <p>My suggestion to any person looking at investing in timeshare with a vacation club is do not even consider GGVC (Global Grand Vacation Club). They are clearly mismanaged, have no concept of customer service and will most likely not be in existence in 5 years. Apart from this, I have a very strong suspicion that the 'voting members', who are are very people administering this club, are involved in a quest to milk the existing members for as much money as possible, enbessling this money and closing the club once they have taken their loot.</p>
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LEON M
1 reviews | Active since Jan 2020
12 Nov 2016, 15:24
Dishonest and strong arm tactics
<p>On August 10 the "voting members" of global grand vacation club sent out a letter stating that they were charging members a special levy of R2500.00 per member. The reason given was because they had lost 11% of their members and needed to make up the deficit. Upon reflection I realised that to make up 11% the remaining members would have needed to pay 12.35% extra, yet the sepcial levy represents 52% extra. Whe I queries this I was given several more reasons for this levy, none of which was communicated with members. They needed to recover a R400,000 deficit from the previous year(s) and needed to spend R800,000 of reburbushing one of their offerings, Langebaan. This despite the fact that they did not own these units, but leased them.</p> <p>When I questioned this Greg Hammond infored me that the club was techinically bankrupt and would stop operating in 2 months if I did not pay. My very reasonable request for information was ignored, and when I did not pay the special levy my membership was blocked. I was not able to use RCI points allocated from 2015 and 2016, even though I had paid my levy in these years. When I phoned Greg I was informed tht, firstly, my membership would be terminated if I did not pay (even thought I paid R38000 for a 20 year membership 10 years ago) and secondly that I was not entitled to the information that I requested.</p> <p>My suggestion to any person looking at investing in timeshare with a vacation club is do not even consider GGVC (Global Grand Vacation Club). They are clearly mismanaged, have no concept of customer service and will most likely not be in existence in 5 years. Apart from this, I have a very strong suspicion that the 'voting members', who are are very people administering this club, are involved in a quest to milk the existing members for as much money as possible, enbessling this money and closing the club once they have taken their loot.</p>
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