LM
LEON M
Active since Dec 2012
10
Reviews
0
Industries
Reviews
10 reviews48 months ago
Great service and prompt delivery
Ordered from them for the first time on Saturday afternoon. We are in a rural location and yet the package arrived on Monday morning. There was a problem. They had only sent half the order. I phoned them and they admitted the mistake, and on Tuesday afternoon I received the balance. Sometimes, your level on customer service is judged more accurately by your handling of errors or mistakes. I am most impressed by this business!
0 replies
81 months ago
Useless Discovery app
Since updating to Discovery app my workouts have not been loading. I contacted Vitality three times last week with the same issue. Each time they just awarded the points and apologised for the inconvenience. So here's the question: I there is is there not a problem with the app? Or do I now have to email Vitality 3 times a week whenever I do a workout? One would think that Vitality would at least try to improve their image with their clients, but it seems that they are only interested in providing the most frustrating user experiences. This clearly explains why they have one of the lowest customer satisfaction ratings of any business in SA.
0 replies
98 months ago
Utterly useless service
In March I emailed vitality about 20 times regarding concerns about my healthyfood cashback. I received a response saying that they had had technical issues but that my cashback had been updated and all should be fine. I've just received R567 out of the expected R1000 cashback. I have been forced to scan every slip and draw up a spreadsheet showing what I spent on healthyfood. Their actions are useless and I believe that they are deliberately cheating their huge member base out of millions every month due to "technical issues". This is a class action suit waiting for a place to happen. I'm so tired of this! I should not have to spend hour every month dealing with issues.
0 replies
98 months ago
The Worst service provider in SA
I contacted Vitality 14 days ago about certain healthy food items that are not appearing as healthy food on my Pick 'n Pay slips. These include vegetables like onions and carrots and skinless chicken breasts. The total value of these foods come to over R1000. Up to now I have received 2 replies from Vitality. The first was a healthy food guide, as if I am the idiot in this whole thing! The second was an apology for taking so long and that the matter would be resolved soon. This was a week ago. Discovery Vitality must have the worst systems, processes and customer service of any company that I deal with, and this includes several government departments. Their practices are pathetic at best, and blatantly dishonest at worst. I get the feeling it's a bit of both. Shame of you, Vitality! For years you've taken a great concept and violated it over and over with your uselessness!
0 replies
99 months ago
Shoe booster benefit not paid.
I wanted to take advantage of the shoe booster benefit, so I activated Vitality healthy gear. I then went and bought a pair of running shoes. A few days later I realised that I also had to activate the shoe booster benefit. I did so, and on 2 January returned the Salomon Speedcross 4 shoes that I had bought on the 27th December. I then, in a totally seperate transaction bought a pair of Salomon XA lite's. When I did not get my cash back I phoned Vitality and logged a query. Their response was that the Speedcross 4's that I returned cancelled out the XA lite's and that I in fact did not qualify for the benefit because of that. The query is now in the hands of a manager, but honestly, I do not know how the people who have looked into this could come to this conclusion. The Speedcross 4's were bought outside shoe booster and when they were returned they should have had no effect on shoe booster. Yet according to the sparks at Vitality essentially my shoe booster 'balance' went to R-2000 when I returned the speedcross 4's.
0 replies
104 months ago
Unrealistic delivery times
Successful online retailers like Takealot, Incredible Connection and Yuppiechef have one thing in common : They deliver quickly. Yet, runwaysale seems to think they are operating in the 1980's. To quote their delivery promise : "Orders can be dispatched as quickly as 5 working days after the order is placed". I'm not sure who told the people who run this business that a best case scenario of 5 working days is good. It is, in fact, absolutely horrible! Had I seen this when I placed my order I would not have gone through with it. It will undoubtedly be the last time that I shop at runwaysale.co.za. My message to whoever runs this business : Get with the times or you will be out of business before you know it.
0 replies
115 months ago
Dishonest and strong arm tactics
<p>On August 10 the "voting members" of global grand vacation club sent out a letter stating that they were charging members a special levy of R2500.00 per member. The reason given was because they had lost 11% of their members and needed to make up the deficit. Upon reflection I realised that to make up 11% the remaining members would have needed to pay 12.35% extra, yet the sepcial levy represents 52% extra. Whe I queries this I was given several more reasons for this levy, none of which was communicated with members. They needed to recover a R400,000 deficit from the previous year(s) and needed to spend R800,000 of reburbushing one of their offerings, Langebaan. This despite the fact that they did not own these units, but leased them.</p> <p>When I questioned this Greg Hammond infored me that the club was techinically bankrupt and would stop operating in 2 months if I did not pay. My very reasonable request for information was ignored, and when I did not pay the special levy my membership was blocked. I was not able to use RCI points allocated from 2015 and 2016, even though I had paid my levy in these years. When I phoned Greg I was informed tht, firstly, my membership would be terminated if I did not pay (even thought I paid R38000 for a 20 year membership 10 years ago) and secondly that I was not entitled to the information that I requested.</p> <p>My suggestion to any person looking at investing in timeshare with a vacation club is do not even consider GGVC (Global Grand Vacation Club). They are clearly mismanaged, have no concept of customer service and will most likely not be in existence in 5 years. Apart from this, I have a very strong suspicion that the 'voting members', who are are very people administering this club, are involved in a quest to milk the existing members for as much money as possible, enbessling this money and closing the club once they have taken their loot.</p>
0 replies
116 months ago
Points not received
<p>I only received 100 points for a 300 point workout on the 9th October. On monday 10 October I sent screen shots, followed by 3 more follow up emails with screen shots proving that I am entitled to my 300 points. This has not been resolved, and this morning I received an email saying that it would take a further 5 working days to resolve. This means that I will not receive my goal, and will be charged R154 for my apple watch penalty.</p> <p>Unfortunately, when dealing with a company that is utterly useless when it comes to customer service, this is the only way of possibly getting the attention of a reasonable competant person.</p>
210 replies
124 months ago
Points not received
I've used the Apple watch with the Discovery App for 4 weeks now. Every few days my steps for the previous days to not reflect. Yesterday I did over 10,000 steps and therefore should receive 100 points, but nothing reflects. My 5000 steps for Saturday and Sunday reflected the next morning once I accessed the Discovery app and my Discovery app is up to date. <br> When you phone, essentially you are told to go away or wait for 10 minutes for your call to be answered. When you do get through, then you are taken through a time wasting process by a help center agent who is clearly following a set procedure and knows nothing. I am tired of having to struggle with this! As usual Discovery have taken a good idea and messed it up trough bad development, bad testing and hideous support.
75 replies
133 months ago
Account not closed after more than 2 weeks
I requested and received a settlement letter for R362,650.15 on the 16th January. This had to be paid before the 24th April. On 15 April I paid R32,650.15 into the account and on 17 April the buyer for my vehicle paid the remaining R330,000.00. MFC have confirmed receipt of these moneys, yet the account still has a balance of over R10,000.00 on it. I took this up with Zakhele Meyers and on the 22nd April received an email confirming that this account had been sent for closure. It is now 12 days later and despite numerous attempts to get hold of Mr Meyers telephonically I have not been successful in getting any help of this matter.
76 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (20%)
1 Star
7 (70%)