R
Runway[sale].co.za
Unclaimed Business
R
Runway[sale].co.za
Unclaimed Business
23 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Runway[sale].co.za receives praise for friendly and professional customer service agents, with Carla and Kira frequently highlighted for going above and beyond. Positive reviewers appreciate quick delivery times, product quality, and efficient query resolution. However, a significant portion of negative feedback centres on delayed deliveries, a frustrating returns and collection process, unresponsive communication channels, and occasional rudeness from call centre staff. Incorrect orders and unfulfilled promises further erode trust among dissatisfied customers.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#53
in Retail
NPS Score
83
Recommended: Very Likely
Review Distribution
3.7|23 Reviews
May '25 - Apr '26
5(60%)
4(5%)
3(0%)
2(0%)
1(35%)
5(60%)
4(5%)
3(0%)
2(0%)
1(35%)
Frequently Asked Questions About Runway[sale].co.za
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (23)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
MS
Michelle S
1 reviews | Active since Jan 2020
19 Feb 2026, 17:22
Excellent service
I was pleasantly surprised by the service I received from the team. My query was tended to promptly and to my satisfaction. The quality of the products were excellent. Delivery was quick and sooner than expected. I'll definitely shop at Runway again.
Helpful (0)
|Replies (0)MS
Michelle S
1 reviews | Active since Jan 2020
19 Feb 2026, 17:22
Excellent service
I was pleasantly surprised by the service I received from the team. My query was tended to promptly and to my satisfaction. The quality of the products were excellent. Delivery was quick and sooner than expected. I'll definitely shop at Runway again.
0
Replies (0)LS
LESIBA S
1 reviews | Active since Jan 2020
6 Jan 2026, 12:30
Terrible service and they lie
Very disappointed their service and lies.I locked a return and chose 24 for them to collect .On the 24th I receive a message that the parcel was not collected due to parcel not ready which was a big fat lie.they don't respond to emails and they also dnt answer calls and I'm sitting here stuck with two pairs of big shoes.im definitely not gonna buy from them again but I want my refund and they must take their parcel.very frustrated
Helpful (0)
|Replies (0)LS
LESIBA S
1 reviews | Active since Jan 2020
6 Jan 2026, 12:30
Terrible service and they lie
Very disappointed their service and lies.I locked a return and chose 24 for them to collect .On the 24th I receive a message that the parcel was not collected due to parcel not ready which was a big fat lie.they don't respond to emails and they also dnt answer calls and I'm sitting here stuck with two pairs of big shoes.im definitely not gonna buy from them again but I want my refund and they must take their parcel.very frustrated
0
Replies (0)ZD
KM
Kabelo M
1 reviews | Active since Jan 2020
5 Dec 2025, 16:56
Order not delivered
I placed an order on the 21st of November 2025. Even today order still not delivered. I logged a call on Wednesday and Carla assured me the order will be delivered soon. Thursday I called and was promised my order will be delivered today Friday but still nothing. Can I kindly get my money back if you guys cannot fulfill your promise. I am extremely disappointed and angry 😠
Helpful (0)
|Replies (0)KM
Kabelo M
1 reviews | Active since Jan 2020
5 Dec 2025, 16:56
Order not delivered
I placed an order on the 21st of November 2025. Even today order still not delivered. I logged a call on Wednesday and Carla assured me the order will be delivered soon. Thursday I called and was promised my order will be delivered today Friday but still nothing. Can I kindly get my money back if you guys cannot fulfill your promise. I am extremely disappointed and angry 😠
0
Replies (0)eS
elize S
1 reviews | Active since Jan 2020
13 Nov 2025, 10:23
Carla best agent
I was send the wrong colour top 3 times and the agent namely Carla assisted me with the returns. She went out of het way and tried her utmost to get the right colour to me. Due to her efforts i will definitely order in future again from this company Thanks carla 10 stars for you
Helpful (0)
|Replies (0)eS
elize S
1 reviews | Active since Jan 2020
13 Nov 2025, 10:23
Carla best agent
I was send the wrong colour top 3 times and the agent namely Carla assisted me with the returns. She went out of het way and tried her utmost to get the right colour to me. Due to her efforts i will definitely order in future again from this company Thanks carla 10 stars for you
0
Replies (0)RA
Rakim A
1 reviews | Active since Jan 2020
11 Nov 2025, 07:49
Swift process
Unfortunately my order was found to be damaged during routine checks, however the response and cancellation process was very swift. At the end of the day I'd rather have the refund than to receive damaged goods.
Helpful (0)
|Replies (0)RA
Rakim A
1 reviews | Active since Jan 2020
11 Nov 2025, 07:49
Swift process
Unfortunately my order was found to be damaged during routine checks, however the response and cancellation process was very swift. At the end of the day I'd rather have the refund than to receive damaged goods.
0
Replies (0)DM
RM
Reshoketjwe M
1 reviews | Active since Jan 2020
5 Sept 2025, 07:28
Horrible Customer service
I am extremely disappointed with the appalling service I received from Runway. The call center consultants are consistently rude, unhelpful, and show no willingness to assist clients. In particular, I had an unpleasant interaction with a consultant named Roxanne, whose attitude was completely unacceptable. She was dismissive, unprofessional, and made no effort to resolve my issue. Frankly, she lacks the basic customer service skills required for her role and should not be in a position that involves dealing with clients. This experience has left a very negative impression of your company
Helpful (0)
|Replies (0)RM
Reshoketjwe M
1 reviews | Active since Jan 2020
5 Sept 2025, 07:28
Horrible Customer service
I am extremely disappointed with the appalling service I received from Runway. The call center consultants are consistently rude, unhelpful, and show no willingness to assist clients. In particular, I had an unpleasant interaction with a consultant named Roxanne, whose attitude was completely unacceptable. She was dismissive, unprofessional, and made no effort to resolve my issue. Frankly, she lacks the basic customer service skills required for her role and should not be in a position that involves dealing with clients. This experience has left a very negative impression of your company
0
Replies (0)