Claim denied

Good day

Global is denying my claim due to the fact that our car was'nt service in 2024,however we only got the car in June 2024 and was'nt explained that I need to service the car in 2024. We did do a service in Jan 2025. The dealership did'nt explain this process and now they are penalizing me due to that. I just need some guidance on how to proceed with the next steps. Not receiving any help from global. The advisor's name is Dirk Matthee not provinding me with any solution.