DEBT REVIEW FLAG REMOVAL -BAD SERVICE

I needed some assistance with removal of debt review flag from my name. My colleague suggested I try this company. Initially with the sign up , the staff was so helpful I paid the R5000 for the attorney’s fee on 1 Oct 2024. Due to further financial constraints , I could not use their service which costed R4000 for the admin fee( 1st month) and from the 2nd month of R4000, the creditors would be paid. I eventually found out that I needed to cancel that service which i did . I have emailed previously to enquire on the progress of my debt review flag removal is, but no feedback,

If I am not going to get assistance with the debt review flag removal surely I should be refunded the R5000? This is very poor service . With the current financial economy, I can’t be paying R5000 for a service that was not rendered .