HA
hawa A
Active since Feb 2016
7
Reviews
0
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Reviews
7 reviews15 months ago
DEBT REVIEW FLAG REMOVAL -BAD SERVICE
I needed some assistance with removal of debt review flag from my name. My colleague suggested I try this company. Initially with the sign up , the staff was so helpful I paid the R5000 for the attorney’s fee on 1 Oct 2024. Due to further financial constraints , I could not use their service which costed R4000 for the admin fee( 1st month) and from the 2nd month of R4000, the creditors would be paid. I eventually found out that I needed to cancel that service which i did . I have emailed previously to enquire on the progress of my debt review flag removal is, but no feedback, If I am not going to get assistance with the debt review flag removal surely I should be refunded the R5000? This is very poor service . With the current financial economy, I can’t be paying R5000 for a service that was not rendered .
0 replies
20 months ago
Cancellation fee of R999 - shocking
I downgraded my services in July 2024, the agent was kind enough to pass me a credit of R820 and downgrade me . To my surprise, the R820 was deducted for end of Aug . According to the agent Im speaking to, a downgrade was never done . I asked to cancel , now I’m asked to pay a cancellation fee of R999. I am a customer for over 3 years and due to affordability I wanted to downgrade . I provided my WhatsApp where the previous agent advised about the downgrade but not suffice . This is extremely poor service as a customer is providing proof of the downgrade but agent not trying to assist. If I don’t have the R820 where will I have R999 for cancellation. Disappointed
0 replies
20 months ago
Amazing customer service and product
I ordered the Wow hair product and the product was great . The service I received was really good, the product was delivered within 2 days which is outstanding customer service. Definitely will order again .
0 replies
53 months ago
poor customer service
I tried to apply for a store card on several occasions and was declined immediately. Today I decided to inquire why am i getting the declined. To my dismay the agent advised that my account has a block as I did not pay the account. I was under debt review and this account was paid up Dec 2017. The credit bureaus has been updated already .I emailed the proof now . Both times I called I spoke to Tenesha( not sure if that name is correct as when i asked if that the agents name, the agent had attitude) , both times the call got cut when transferred to recoveries . This is really poor service , from agent, on the send time she knew it was me as she didnt even try and assist me. I sent both paid letters( loan and store card) on 21.12.2017. I emailed queries on 06.04.2021 again about a decline status but got a generic email response about affordability.i emailed my paid up letter again today. Please sort this out asap....
0 replies
65 months ago
SANLAM GAP COVER
I submitted a claim under my policy number on 02.12.2020. with ref 10091789. I contacted the call center on 3 occasions and was promised that my claim will be escalated as its more than 10 working days. I have not received a call or an email with feedback. This is terrible customer service and am very disappointed at the competence of the satff. My premiums are collected on time but when its time to claim then its a mission. Please assist?
0 replies
101 months ago
numerous calls
I am grateful that I received a discount from woolworths and made an agreement of 3 months to pay my loan account and my store account. My loan account I paid via eft and the last payment was made in the 1st week of December. When I called and requested a paid up letter I was advised it takes 7-14working days. The store card account was split over 3 months. Eish if I knew the hassles I would have with the store card I would have paid that via eft as well. Before each debit order I would receive 5 calls the day before and on the day of the debit order and 5 to 7 sms to remind me about payment. So this went on for October and November. I kept quiet as I suppose it's a process. My final debit order was requested last week when a collection agent contacted me. The debit never ran. I got an sms Friday to say the debit will run of 15th Dec however the debit only ran on 18th Dec. So the account is now paid up. Guess what I received 3 calls on my cellphone which I didn't answer. I then called in to the call center and David confirmed that my account was paid up..very nice guy and he said he will try and deactivate the number and request my paid up letter. Then I GET ANOTHER CALL ON MY LAND LINE. WHEN I GOT TO THE PHONE THE GUY SAID OH I SEE YOUR ACCOUNT IS PAID UP AND I'LL REQUEST THE PAID UP LETTER. AT 16.55 I RECEIVED ANOTHER CALL ON MY CELL AND IGNORED IT and when i called it was brooks and luyt attorneys. I COMPLAINED PREVIOUSLY ABOUT THIS. PLEASE HAVE MY NUMBER REMOVED. I don't want a sad excuse and a call. I want my number removed and my paid up letter. Regards Hawa
105 replies
104 months ago
threatening messages
I have been getting threatening me sages about my woolworths loan account which was handed over to brooks and luyts attorneys. I was under debt review and all my accounts has gone to different attorneys now. I get messages saying my account has been dishounded and a summons will be served. I have never received any calls or any firm of contact before .I called the attorneys and was advised that the message was an error. I made the arrangements and 1st payment to be paid end of October . Today I get another sms that I dishounded my payment arrangement. And summons will be issued. *** ..I have contacted brooks and luyts so many times before about an outstanding issue with my edgers account.they are the worst attorneys I have come across. I even emailed the team leader ..and no help.. I'm at my wits end..
122 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)