Where is my refund

The worst courier company i have ever dealt with. Still waiting for my refund to be paid from 7th February 2022. I wanted to send documents to an embassey and the consultant gave me a price which i accepted and paid. An hour later, the consultant emailed me to inform me the made a mistake and sent the correct price. it was thousands of Rands more than the original price. I asked for the collection to be cancelled and a refund. The consultant cancelled the collection and asked me to send relevant documents for the refund which i did straight away. Was told it would take 14 working days... Its nearly two months now and I am constantly asking whats happening with no reply.