NR
Natalie Rösner
Active since Dec 2017
48
Reviews
0
Industries
Reviews
48 reviews21 months ago
No refund paid as yet
I received my order on Friday, 19th July 2024 to have only 2 out of the 5 gluten free bread crumbs I ordered and paid for. I phoned them to ask where is the rest and said they will refund me. Still waiting for the refund even though my banking details were sent on Friday, 18th July 2024.
0 replies
27 months ago
Shocking service
I have been trying since the 22nd January to try and open a small business account for a sole proprietor and still no luck. Everytime i phone they say they have all my details and id link, verified etc but the account is not open. I ask someone to assist me to open the account and then i get put through to someone else, i explain everything again, get told the samething and then get transferred to someone else. Still nothing has been resolved.
58 replies
31 months ago
No refund received at all
I wanted to buy power banks for my restaurant for customers to charge their phones while their is loadshedding etc. I received the order after a few days of placing the order online. I decided to open one power bank and charge so i could see how it worked etc. I was very disappointed with the product as it only charged 23 percent of my phone and then the power bank was dead. It said the power bank was 20000mha which i thought this was powerful as the one i have at home is 5000mha and could charge two phones complete. But this was not the case. So i logged a complaint and asked for the products to be returned. I was told i need to send the items back at my own cost and 15% handling fee will be charged. Okay so i sent it to their warehouse. Customer service accepted the products and asked for proof of baking details for them to do the refund. I sent everything through and was told it would take up to 7 working days. I am still waiting for the refund even though the seven working days has long time gone. Nothing as yet and everyday i am trying to contact snatcher etc and no response, phone gets put down etc.
131 replies
41 months ago
No customer service from this company at all
No customer service at all for faulty appliances. Wednesday, 16th November 2022 i brought my Candy washing machine to Makro Germiston as it is faulty and under warranty. I was told by the returns department that they do not take faulty washing machines in. I must write down all my details on the back of the copied invoice and someone from Makro will phone me to make an appointment where they come to your house to access the washing machine etc. Sunday, 19th November 2022 and still no one has phoned me to make an appointment. I have phoned Makro Germiston three times now and given all my details and even written a complaint to Makro head office and still nothing. I keep givinf my details but nothing gets done. Customer service from Makro is absolutely shocking. I am sitting with a washing machine that is broken that i cannot use and thats the bottom line. Thursday, 24th November 2022 an assessor came to my house to check the machine and took pictures. He sais someone will contact me about the machine. Received absolutely no feedback at all from mastercare. Thursday, 1st December 2022 i have managed to get a job number from makro customer care head office. CDY-241094-8 Makro has said i need to contact mastercare directly to find out what is going on which i have to have a recorded message contiously come up on the phonecall that i must leave a message and someone will get back to me. Nothing as yet. Monday 5th December 2022 i have sent an email again asking for an update. No response
264 replies
41 months ago
No response from mastercare at all
Share your experience to help others Reviews Allresponsiveness 12 value 8 punctuality 7 quality 7 +4 Sort by Most relevant Newest Highest Lowest Natalie Rösner Local Guide·469 reviews·404 photos just now NEW Services: Washing machine repair, Washer/dryer repair Critical: Responsiveness No customer service at all for faulty appliances. Wednesday, 16th November 2022 i brought my Candy washing machine to Makro Germiston as it is faulty and under warranty. I was told by the returns department …More Enrico Keyter 2 reviews a week ago NEW Service: Dishwasher repair Positive: Professionalism Thank you so much Kagiso for the constant updates and feedback on the repair of my dishwasher. Very friendly staff, quick response time, job done, dishes washed. THANK YOU MASTERCARE. Tania Human 4 reviews 2 weeks ago NEW Service: Dryer repair Positive: Professionalism Thank you for the service MasterCare. It was a pleasure dealing with you. Chereen Smuts 4 reviews·6 photos 2 weeks ago NEW I wanted to give zero stars but no such option - I have been waiting 15 days for mastercare to come and replace the ignitor on my stove ..... 15 days later no repair. Further to this when I call in no one is available to give me feedback …More 1 MasterCare - Head Office - The Masters In Appliance Care And Repair (owner) 2 weeks ago Dear C Smuts, Thank you for your message. We take customer satisfaction seriously and are glad to hear from you. First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust. We have routed your complaint to the appropriate department who will address your concerns. We are truly sorry for the inconvenience. Thank you Regards The MasterCare Team cebo mhlongo 5 reviews a month ago amazing service,my washing machine was fixed instantly.best repair company in Africa!! KEEP UP THE GOOD WORK MASTERCARE MasterCare - Head Office - The Masters In Appliance Care And Repair (owner) a month ago Dear C Mhlongo, We are extremely happy to hear that you enjoy our service here at MasterCare. Thank you so much for your kind words, and I will be sure to share your compliment with all the team members. Feedback like this encourages us to constantly improve our customer encounters by comprehending what we are doing well and what we can take a shot at. In this way, I appreciate you taking an opportunity to send us this supportive reaction. In the event that you have any more inquiries, remarks, or concerns or compliments, please feel welcome to reach back out as we would gladly assist. Sincerely, MasterCare Customer Care Team Ilicia Kotze 2 reviews a month ago Service: Dishwasher repair MasterCare thank you !!!!! I can only say good things I have received only great customer care from them. MasterCare - Head Office - The Masters In Appliance Care And Repair (owner) a month ago Dear I Kotze We are extremely happy to hear that you enjoy our service here at MasterCare. Thank you so much for your kind words, and I will be sure to share your compliment with all the team members. Feedback like this encourages us to constantly improve our customer encounters by comprehending what we are doing well and what we can take a shot at. In this way, I appreciate you taking an opportunity to send us this supportive reaction. In the event that you have any more inquiries, remarks, or concerns or compliments, please feel welcome to reach back out as we would gladly assist. Sincerely, MasterCare Customer Care Team winston light 1 review a month ago Services: Freezer repair, Refrigerator/freezer repair repair was done within one day no spares required thank you MasterCare - Head Office - The Masters In Appliance Care And Repair (owner) a month ago Dear W Light We are extremely happy to hear that you enjoy our service here at MasterCare. Thank you so much for your kind words, and I will be sure to share your compliment with all the team members. Feedback like this encourages us to constantly improve our customer encounters by comprehending what we are doing well and what we can take a shot at. In this way, I appreciate you taking an opportunity to send us this supportive reaction. In the event that you have any more inquiries, remarks, or concerns or compliments, please feel welcome to reach back out as we would gladly assist. Sincerely, MasterCare Customer Care Team Mamello Zondi (MamsICanShoot) 2 reviews a month ago My repair was so quick... And efficient for my TV I am so happy to have taken a repair plan with MasterCare. MasterCare - Head Office - The Masters In Appliance Care And Repair (owner) a month ago Dear M Zondi, We are extremely happy to hear that you enjoy our service here at MasterCare. Thank you so much for your kind words, and I will be sure to share your compliment with all the team members. Feedback like this encourages us to constantly improve our customer encounters by comprehending what we are doing well and what we can take a shot at. In this way, I appreciate you taking an opportunity to send us this supportive reaction. In the event that you have any more inquiries, remarks, or concerns or compliments, please feel welcome to reach back out as we would gladly assist. Sincerely, MasterCare Customer Care Team Anqobile Khumalo 2 reviews a month ago Service: Microwave repair Positive: Value Thank you for repairing my Microwave for me, I will definitely take a contract with you, thank you so much for your quick and professional service MasterCare - Head Office - The Masters In Appliance Care And Repair (owner) a month ago Dear a Khumalo We are extremely happy to hear that you enjoy our service here at MasterCare. Thank you so much for your kind words, and I will be sure to share your compliment with all the team members. Feedback like this encourages us to constantly improve our customer encounters by comprehending what we are doing well and what we can take a shot at. In this way, I appreciate you taking an opportunity to send us this supportive reaction. In the event that you have any more inquiries, remarks, or concerns or compliments, please feel welcome to reach back out as we would gladly assist. Sincerely, MasterCare Customer Care Team Roger. Mirianm Pillay 1 review a month ago Had no experience so i can't tell you more MasterCare - Head Office - The Masters In Appliance Care And Repair (owner) a month ago Dear R Pillay, Thank you for your message. We take customer satisfaction seriously and are glad to hear from you. First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust. We have routed your complaint to the appropriate department who will address your concerns. We are truly sorry for the inconvenience. Thank you Regards Customer Service Team Theo Willemse Local Guide·6 reviews·15 photos a month ago Service: TV repair Critical: Professionalism, Punctuality, Responsiveness They have had my TV for more than a month without giving feedback, yet the debit order keeps going off. karen botha 1 review a month ago Services: Washer/dryer repair, Dryer repair Positive: Professionalism, Punctuality, Quality, Responsiveness, Value excellent service Chris Van Vuuren 2 reviews·1 photo a month ago My dishwasher still not working they came to fix it pump changed took the money and never tested the machine at least they changed the pump . Pump runs now continues ( west rand branch Shelly's appliance repair) Laurens Property Coach 3 reviews 2 months ago Critical: Punctuality, Quality, Responsiveness If you would like your appliance to still be broken 6 months after you requested help. If you want pathetic and under-qualified technicians to waste your time. If you want radio silence and be forced to chase the company... then look no further. Mastercare is perfect you. 2 Palesa Mapoulo 3 reviews 4 months ago Service: Dishwasher repair Critical: Professionalism, Quality, Value INCOMPETENT! UNPROFESSIONAL! TERRIBLE DONT BUY ANY APPLIANCES HERE. Slade 8 reviews·9 photos 5 months ago Service: TV repair Critical: Professionalism, Punctuality, Quality, Responsiveness, Value You people damaged my TV screen and broke the leg. And none of the DVD players speakers were repaired. Pathetic and useless. Zazi Mazibuko 1 review 5 months ago Critical: Quality Extremely poor customer service, poor communication and confusing delivery processes. They change delivery times after you have confirmed when you will be there. Poor service 1 MAGDA VISSER 1 review 6 months ago Service: TV repair Critical: Responsiveness (Translated by Google) Mastercare responded very quickly to my initial request to repair my TV, and very quickly appointed a technician. After 17 days and two requests to return my tv I am still where I was when I initially contacted them. …More vincent ndivhuwo 2 reviews 6 months ago Service: TV repair Critical: Punctuality, Responsiveness Paul Olivier Local Guide·5 reviews·1 photo 6 months ago Michael Mostert 3 reviews 7 months ago Services: Washing machine repair, Stove, cooktop & oven repair, Oven repair, Freezer repair, Microwave repair, Stove & cooktop repair, Refrigerator/freezer repair Positive: Value Natalie Rösner Local Guide·469 reviews·404 photos just now NEW Services: Washing machine repair, Washer/dryer repair Critical: Responsiveness No customer service at all for faulty appliances. Wednesday, 16th November 2022 i brought my Candy washing machine to Makro Germiston as it is faulty and under warranty. I was told by the returns department that they do not take faulty washing machines in. I must write down all my details on the back of the copied invoice and someone from Makro will phone me to make an appointment where they come to your house to access the washing machine etc. Sunday, 19th November 2022 and still no one has phoned me to make an appointment. I have phoned Makro Germiston three times now and given all my details and even written a complaint to Makro head office and still nothing. I keep givinf my details but nothing gets done. Customer service from Makro is absolutely shocking. I am sitting with a washing machine that is broken that i cannot use and thats the bottom line. Thursday, 24th November 2022 an assessor came to my house to check the machine and took pictures. He sais someone will contact me about the machine. Received absolutely no feedback at all from mastercare. Thursday, 1st December 2022 i have managed to get a job number from makro customer care head office. CDY-241094-8 Makro has said i need to contact mastercare directly to find out what is going on which i have to have a recorded message contiously come up on the phonecall that i must leave a message and someone will get back to me. Nothing as yet
0 replies
41 months ago
Shocking customer service
Confirmation 31st October 2022 20:00 Confirmation of email submission Subject Watch strap broke Name Natalie rosner Email Address capsandcans@gmail.com Phone Number 0743738816 Problem Description Good morning I am wanting to find out how i replace the strap on my watch as it is broken. Absolute no response at all from Garmin even though I have submitted a ticket numerous of times. I am wanting to get my watch strap replaced as it is broken but no response at all in helping me.
0 replies
41 months ago
Customer care center does not respond
Reference No : GCU221103036950 Date : 03/11/2022 05:18 41 Type of Inquiry : How to obtain Repair Service? Product/Model # : LCD TV ( 33" and over ) Good morning Our tv the colour has a blue tone to everything and even resetting to factory setting it still does the same thing. Not sure if this can be repaired. I have received an email asking for my address which i sent as lg customer care says they will send someone. I have emailed a few times requesting a technician and still no response at all.
132 replies
41 months ago
No customer service at all for faulty appliances
Last week Wednesday, 16th November 2022 i brought my Candy washing machine to Makro Germiston as it is faulty and under warranty. I was told by the returns department that they do not take faulty washing machines in. I must write down all my details on the back of the copied invoice and someone from Makro will phone me to make an appointment where they come to your house to access the washing machine etc. It is Sunday, 19th November 2022 and still no one has phoned me to make an appointment. I have phoned Makro Germiston three times now and given all my details and even written a complaint to Makro head office and still nothing. I keep givinf my details but nothing gets done. Customer service from Makro is absolutely shocking. I am sitting with a washing machine that is broken that i cannot use and thats the bottom line.
264 replies
44 months ago
First Aid Course Top Class
Would like to say a huge thank you to George for the really helpful first aid course. We learnt so much and definately will be helpful in the future in the restaurant industry. Was a pleasure dealing with you.
0 replies
49 months ago
Where is my refund
The worst courier company i have ever dealt with. Still waiting for my refund to be paid from 7th February 2022. I wanted to send documents to an embassey and the consultant gave me a price which i accepted and paid. An hour later, the consultant emailed me to inform me the made a mistake and sent the correct price. it was thousands of Rands more than the original price. I asked for the collection to be cancelled and a refund. The consultant cancelled the collection and asked me to send relevant documents for the refund which i did straight away. Was told it would take 14 working days... Its nearly two months now and I am constantly asking whats happening with no reply.
0 replies
Review Distribution
5 Star
16 (33.333333333333336%)
4 Star
1 (2.0833333333333335%)
3 Star
2 (4.166666666666667%)
2 Star
2 (4.166666666666667%)
1 Star
27 (56.25%)