LG Electronics
Verified Business
LG Electronics
Verified Business
76 Reviews (last 12 months)
Responds in 371 hours 25 min
AI Review Summary
Based on recent customer reviews, LG Electronics faces severe criticism across virtually every aspect of the customer experience. Product reliability is a dominant concern, with fridges, microwaves, washing machines, and TVs frequently failing within months or shortly after warranty expiry. After-sales service, warranty claim processes, and communication are consistently described as unresponsive and frustrating, leaving customers feeling abandoned after significant financial investments.
Top Strengths:
- •Staff & In-Store Experience: A small number of customers praise individual technicians by name for professionalism and clear communication, and occasional positive in-store service interactions are noted.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#9Ranked In Phones & Computers
371 hours 25 minutesAverage Time To Reply
-83 NPSRecommended: Unlikely
Replied to 51% of negative reviews
Typically takes less than 396 hours 27 min to reply
TrustIndex
0
Score
Ranking
#9
in Phones & Computers
Avg Reply
371 hours 25 minutes
NPS Score
-83
Recommended: Unlikely
Replied to 51% of negative reviews
Typically takes less than 396 hours 27 min to reply
Review Distribution
1.4|76 Reviews
May '25 - Apr '26
5(7.1%)
4(2.9%)
3(1.4%)
2(0%)
1(88.6%)
5(7.1%)
4(2.9%)
3(1.4%)
2(0%)
1(88.6%)
Recent reviews (76)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
A
Anonymous
1 reviews | Active since Jan 2020
18 Mar 2026, 09:45
LG no longer sells quality durable products. Seemingly only lasts for 2 years.
Very concerning and annoyed! I am extremely disappointed and frankly frustrated with the declining reliability of LG products. This is now the second high-end LG appliance I’ve owned that has failed just a couple of months after the 2-year warranty expired. As a loyal customer of over 30 years, this is completely unacceptable and not the standard I have come to expect from a brand I have trusted for decades. In the past two years alone, I have purchased at least six LG products, specifically because of that reputation for quality and durability. When consumers invest in premium, high-end appliances, we do so with the expectation of long-term reliability and peace of mind—not the likelihood of breakdowns shortly after the warranty ends. These are expensive products, and it is deeply concerning that they are not delivering the value or lifespan one would reasonably expect. Experiencing this twice within such a short period raises serious concerns about product quality and durability. I would like a clear explanation as to why this is happening, and what LG intends to do to support customers facing repeated failures just outside of warranty.
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Anonymous
1 reviews | Active since Jan 2020
18 Mar 2026, 09:45
LG no longer sells quality durable products. Seemingly only lasts for 2 years.
Very concerning and annoyed! I am extremely disappointed and frankly frustrated with the declining reliability of LG products. This is now the second high-end LG appliance I’ve owned that has failed just a couple of months after the 2-year warranty expired. As a loyal customer of over 30 years, this is completely unacceptable and not the standard I have come to expect from a brand I have trusted for decades. In the past two years alone, I have purchased at least six LG products, specifically because of that reputation for quality and durability. When consumers invest in premium, high-end appliances, we do so with the expectation of long-term reliability and peace of mind—not the likelihood of breakdowns shortly after the warranty ends. These are expensive products, and it is deeply concerning that they are not delivering the value or lifespan one would reasonably expect. Experiencing this twice within such a short period raises serious concerns about product quality and durability. I would like a clear explanation as to why this is happening, and what LG intends to do to support customers facing repeated failures just outside of warranty.
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Replies (0)R
Rudi
1 reviews | Active since Jan 2020
12 Mar 2026, 13:39
LG Non Product Support
We have a LG Fridge Freezer combination with a cold water and ice maker machine built in. The Refrigerator Water Inlet Solenoid Valve has packed up and LG's response, its discontinued what would you like me to do - simple, support your product. For reference purposes, herewith the fridge model number - LG GR-L28AUSJ.
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Rudi
1 reviews | Active since Jan 2020
12 Mar 2026, 13:39
LG Non Product Support
We have a LG Fridge Freezer combination with a cold water and ice maker machine built in. The Refrigerator Water Inlet Solenoid Valve has packed up and LG's response, its discontinued what would you like me to do - simple, support your product. For reference purposes, herewith the fridge model number - LG GR-L28AUSJ.
0
Replies (0)JR
Jacques R
1 reviews | Active since Jan 2020
10 Mar 2026, 09:33
Defective product (rust) and insulting "exchange" offer - Do not buy LG microwaves
I purchased an LG Microwave (Model MS4235GIS ) on 24 April 2021. After just under 4 years of normal home use, the interior of the microwave began to rust badly. This is clearly a material defect—a microwave should not be rusting through after such a short period. When I contacted LG to complain, hoping for a goodwill replacement due to the premature failure, I was met with the most irrational customer service I have ever experienced. LG offered me a "chargeable exchange." This means I have to pay them R2,519.29 to give back my defective unit and receive a new one. Here is the problem: LG's own website currently shows this microwave with a discounted price of R 2,699 (normal retail price R 3,599) . So they want me to pay 93% of the discounted price for a replacement, while simultaneously taking my old, rusted unit off my hands. Essentially, they want me to pay almost the full sale price for a replacement for a product that failed due to their poor manufacturing quality. When I pointed this out to them, they insisted this was their only offer. This is not a "discount"; it is unreasonable. It tells me that LG does not stand behind their products. They expect you to throw your money away every 3-4 years when their microwaves inevitably rust out. Save your money and buy a different brand. LG has lost my trust forever.
Helpful (0)
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Jacques R
1 reviews | Active since Jan 2020
10 Mar 2026, 09:33
Defective product (rust) and insulting "exchange" offer - Do not buy LG microwaves
I purchased an LG Microwave (Model MS4235GIS ) on 24 April 2021. After just under 4 years of normal home use, the interior of the microwave began to rust badly. This is clearly a material defect—a microwave should not be rusting through after such a short period. When I contacted LG to complain, hoping for a goodwill replacement due to the premature failure, I was met with the most irrational customer service I have ever experienced. LG offered me a "chargeable exchange." This means I have to pay them R2,519.29 to give back my defective unit and receive a new one. Here is the problem: LG's own website currently shows this microwave with a discounted price of R 2,699 (normal retail price R 3,599) . So they want me to pay 93% of the discounted price for a replacement, while simultaneously taking my old, rusted unit off my hands. Essentially, they want me to pay almost the full sale price for a replacement for a product that failed due to their poor manufacturing quality. When I pointed this out to them, they insisted this was their only offer. This is not a "discount"; it is unreasonable. It tells me that LG does not stand behind their products. They expect you to throw your money away every 3-4 years when their microwaves inevitably rust out. Save your money and buy a different brand. LG has lost my trust forever.
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Replies (0)RM
Rethabile M
1 reviews | Active since Jan 2020
9 Mar 2026, 15:11
Bad service from LG
I made a purchase at LG using their online store. The agents were very helpful and I managed to get what I wanted and had to schedule the delivery for Friday the 6th of March 2026. When it was time to deliver,I was told my item will be delivered the following week and when I asked the reasons for the delay,I was told the only available time is the following week. They didn’t deliver not mind the scheduled delivery I requested. Fast forward,I got a call on Thursday to say that I should expect my delivery to be on Friday or Saturday the latest and still ,no delivery. Monday,got a call to say my item will be delivered between 13:00 - 15:00 which is today. Only to get another call to say that I’ll be having my item at 18:00. I’m so angry at LG and their courier company. The huge brand like LG making customers to endure such unprofessionalism and lies. I paid my item cash…. Yet they treat me as if they are doing me a favor.
Helpful (0)
|Replies (0)RM
Rethabile M
1 reviews | Active since Jan 2020
9 Mar 2026, 15:11
Bad service from LG
I made a purchase at LG using their online store. The agents were very helpful and I managed to get what I wanted and had to schedule the delivery for Friday the 6th of March 2026. When it was time to deliver,I was told my item will be delivered the following week and when I asked the reasons for the delay,I was told the only available time is the following week. They didn’t deliver not mind the scheduled delivery I requested. Fast forward,I got a call on Thursday to say that I should expect my delivery to be on Friday or Saturday the latest and still ,no delivery. Monday,got a call to say my item will be delivered between 13:00 - 15:00 which is today. Only to get another call to say that I’ll be having my item at 18:00. I’m so angry at LG and their courier company. The huge brand like LG making customers to endure such unprofessionalism and lies. I paid my item cash…. Yet they treat me as if they are doing me a favor.
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Replies (0)SG
Sandra G
1 reviews | Active since Jan 2020
8 Mar 2026, 16:15
DIE HARD LG SUPPORTER...FINALLY DUPED
As a retiree I faithfully purchased LG appliances to the value of R50 000 from Game Discounters directly via an LG rep in May 2025 as I trust the Brand A Fridge 9kg Tumble Dryer and 9kg Thin Q washing machine...I was told that Game had no 9kg washing machines but the LG Rep who was present at Game promised that he will get one delivered to the store but it would take some time...we waited patiently as we have always owned LG appliances for many years and were always impressed by the quality and after sales service. In June 2025 we were leaving to go abroad for 8 months....we called and informed the Game Salesperson who agreed to deliver to our home helper...we had no issue as we have utmost trust in the Brand.... On return home in February 2026 I attempted to wash our bedding....lo and behold this 9kg machine would take ONLY A DOUBLE COMFORTER...on inspecting the Drum, I noticed that it was extremely small and vastly reduced on size in comparison to our previous 9kg LG washing machine ..to make matters worse the machine refused to Drain or spin and displayed EU....We contacted Game and was told that the Rep placed a special order for us as Game does not stock 9kg machines....on contacting the Rep he told us that we can exchange the machine for a 10kg and pay the difference, which we were happy to do ..only to be disappointed in hearing that he cannot assist as we have used the machine albeit ONLY ONCE. On explaining to the Rep that the machine is not practical for us as we also need to wash Queen and King size bedding...which will be highly impossible. The Reps response was that "Sorry the Game buyer won't accept the machine because you have used it" He failed to understand that the 9KG LG THIN Q WASHING MACHINE DOES NOT DO A 9KG LOAD..he explained that the machine was made slimline because most people prefer smaller machines these days. But the machine size has NOT CHANGED JUST THE DRUM IS DRASTICALLY REDUCED...I KNOW, I HAVE OWNED A 9KG LG WASHER PREVIOUSLY. I now sit with a new machine which is of no value to me. As a retiree, this was a big purchase which I expected to have many years of good use. I am so disappointed with LG
Helpful (0)
|Replies (0)SG
Sandra G
1 reviews | Active since Jan 2020
8 Mar 2026, 16:15
DIE HARD LG SUPPORTER...FINALLY DUPED
As a retiree I faithfully purchased LG appliances to the value of R50 000 from Game Discounters directly via an LG rep in May 2025 as I trust the Brand A Fridge 9kg Tumble Dryer and 9kg Thin Q washing machine...I was told that Game had no 9kg washing machines but the LG Rep who was present at Game promised that he will get one delivered to the store but it would take some time...we waited patiently as we have always owned LG appliances for many years and were always impressed by the quality and after sales service. In June 2025 we were leaving to go abroad for 8 months....we called and informed the Game Salesperson who agreed to deliver to our home helper...we had no issue as we have utmost trust in the Brand.... On return home in February 2026 I attempted to wash our bedding....lo and behold this 9kg machine would take ONLY A DOUBLE COMFORTER...on inspecting the Drum, I noticed that it was extremely small and vastly reduced on size in comparison to our previous 9kg LG washing machine ..to make matters worse the machine refused to Drain or spin and displayed EU....We contacted Game and was told that the Rep placed a special order for us as Game does not stock 9kg machines....on contacting the Rep he told us that we can exchange the machine for a 10kg and pay the difference, which we were happy to do ..only to be disappointed in hearing that he cannot assist as we have used the machine albeit ONLY ONCE. On explaining to the Rep that the machine is not practical for us as we also need to wash Queen and King size bedding...which will be highly impossible. The Reps response was that "Sorry the Game buyer won't accept the machine because you have used it" He failed to understand that the 9KG LG THIN Q WASHING MACHINE DOES NOT DO A 9KG LOAD..he explained that the machine was made slimline because most people prefer smaller machines these days. But the machine size has NOT CHANGED JUST THE DRUM IS DRASTICALLY REDUCED...I KNOW, I HAVE OWNED A 9KG LG WASHER PREVIOUSLY. I now sit with a new machine which is of no value to me. As a retiree, this was a big purchase which I expected to have many years of good use. I am so disappointed with LG
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Replies (0)CG
Carina G
1 reviews | Active since Jan 2020
5 Mar 2026, 14:09
Reconsider what kind of fridge-freezer to buy
We bought an LG fridge-freezer in April 2025. Three weeks after delivery, the appliance lost all power – nothing worked. About 11 months on, the appliance again lost all power and stopped working. It was and is still dead.
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Carina G
1 reviews | Active since Jan 2020
5 Mar 2026, 14:09
Reconsider what kind of fridge-freezer to buy
We bought an LG fridge-freezer in April 2025. Three weeks after delivery, the appliance lost all power – nothing worked. About 11 months on, the appliance again lost all power and stopped working. It was and is still dead.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
28 Feb 2026, 11:45
FORMAL COMPLAINT: MISCONDUCT AND DAMAGE TO APPLIANCE
On 28 February 2026, I took my microwave to the LG Electronics Service Centre in Midrand. The unit was fully operational except for not heating. I was issued a quotation of R1,600.00, which I initially accepted. Thereafter, a technician privately offered to sell me his own main PCB at a lower price. Due to this improper proposal, I cancelled the repair and paid the R480.00 assessment fee. Upon returning home, I discovered that the microwave is now completely non-functional. Prior to submission, it was at least powering on. This conduct raises serious concerns regarding both the diagnosis and the handling of my appliance. I require an urgent explanation.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
28 Feb 2026, 11:45
FORMAL COMPLAINT: MISCONDUCT AND DAMAGE TO APPLIANCE
On 28 February 2026, I took my microwave to the LG Electronics Service Centre in Midrand. The unit was fully operational except for not heating. I was issued a quotation of R1,600.00, which I initially accepted. Thereafter, a technician privately offered to sell me his own main PCB at a lower price. Due to this improper proposal, I cancelled the repair and paid the R480.00 assessment fee. Upon returning home, I discovered that the microwave is now completely non-functional. Prior to submission, it was at least powering on. This conduct raises serious concerns regarding both the diagnosis and the handling of my appliance. I require an urgent explanation.
0
Replies (0)KK
KK K
1 reviews | Active since Jan 2020
26 Feb 2026, 06:38
LG QLED 65" TV BACKLIGHT
LG QLED 65" TV BACKLIGHT NEEDS TO BE REPLACED AFTHER 4 YEARS, EVEN MORE RIDICULOUS IS THE COST TO REPAIR OR REPLACE THE BACKLIGHT , ITS THE EQUIVALENT OF BUYING A NEW LESSER KNOWN BRAND OLED
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