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LG Electronics
Verified Business
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Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, LG Electronics is facing serious customer experience challenges across product reliability and after-sales support. Customers describe premium-priced appliances failing within 2 to 4 years, recurring rust and component issues with microwaves, fridges and TVs, and deeply frustrating warranty and repair journeys. Isolated positive experiences with specific technicians and the service director stand out against a broadly negative pattern.
TrustIndex
2.7
Ranking
#13
in Phones & Computers
NPS Score
-77
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, LG Electronics is facing serious customer experience challenges across product reliability and after-sales support. Customers describe premium-priced appliances failing within 2 to 4 years, recurring rust and component issues with microwaves, fridges and TVs, and deeply frustrating warranty and repair journeys. Isolated positive experiences with specific technicians and the service director stand out against a broadly negative pattern.
The most common complaint about LG Electronics, based on Hellopeter's AI analysis of recent customer reviews, is Product Quality & Performance. Customers report premature failures on microwaves rusting inside, OLED TVs losing picture or backlight after 2 to 4 years, fridges with compressor and cooling faults, washing machines with door seal and gearbox issues, and aircons that drip or fail to heat efficiently. Product Quality & Performance (1.5).
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I am unable to get LG to resolve my issues with my Fridge now for 6 months. Have never received such pathetic service in my life. The after sales service has been the worse that i have seen from any supplier. Will never recommend LG to anyone. I am sitting with a R40k fridge that doesn't work properly due to the LG technicians putting in wrong spares and now unable to find the fault and all of a sudden now doesnt respond to emails, phone calls and just doesnt care.
1 reviews | Active since Jan 2020
I am unable to get LG to resolve my issues with my Fridge now for 6 months. Have never received such pathetic service in my life. The after sales service has been the worse that i have seen from any supplier. Will never recommend LG to anyone. I am sitting with a R40k fridge that doesn't work properly due to the LG technicians putting in wrong spares and now unable to find the fault and all of a sudden now doesnt respond to emails, phone calls and just doesnt care.
1 reviews | Active since Jan 2020
We recently purchased a fridge from Hirsch’s in Edenvale, and unfortunately the after-sales experience has been nothing short of frustrating. Within just a few weeks, we noticed issues with the fridge door not closing properly, and the rubber seal was already damaged. An LG technician was sent out and confirmed the fault, advising that a report would be submitted to arrange a replacement. However, what followed was a complete breakdown in service: It took almost two weeks for LG to submit the technician’s report due to a lack of accountability. We had to follow up continuously just to get confirmation that the report had been sent. Once the report finally reached Hirsch’s, there has been absolutely no communication from their side. Emails are simply ignored, leaving us completely in the dark. This level of service is unacceptable—especially for a brand-new appliance. As a customer, you expect accountability, communication, and support when something goes wrong. Sadly, both LG and Hirsch’s have failed on all fronts. I will not be purchasing from Hirsch’s again, nor will I consider LG products in the future if this is the level of service customers can expect.
1 reviews | Active since Jan 2020
We recently purchased a fridge from Hirsch’s in Edenvale, and unfortunately the after-sales experience has been nothing short of frustrating. Within just a few weeks, we noticed issues with the fridge door not closing properly, and the rubber seal was already damaged. An LG technician was sent out and confirmed the fault, advising that a report would be submitted to arrange a replacement. However, what followed was a complete breakdown in service: It took almost two weeks for LG to submit the technician’s report due to a lack of accountability. We had to follow up continuously just to get confirmation that the report had been sent. Once the report finally reached Hirsch’s, there has been absolutely no communication from their side. Emails are simply ignored, leaving us completely in the dark. This level of service is unacceptable—especially for a brand-new appliance. As a customer, you expect accountability, communication, and support when something goes wrong. Sadly, both LG and Hirsch’s have failed on all fronts. I will not be purchasing from Hirsch’s again, nor will I consider LG products in the future if this is the level of service customers can expect.
1 reviews | Active since Jan 2020
Hi, we procured A LG Fridge 03 June2026 .With an extended Warranty and Guarantee. We had between 3 and 4 faults on the fridge. all of which makro says it take 7 working days for a technician to come out. Then technician then responds saying his waiting for parts. They also dont want proactively respond in a professional manner. This device is faulty and we need a replacement. DO better Makro And LG. Respond Quickly. All out food is spoilt and this unit is chronically broken
1 reviews | Active since Jan 2020
Hi, we procured A LG Fridge 03 June2026 .With an extended Warranty and Guarantee. We had between 3 and 4 faults on the fridge. all of which makro says it take 7 working days for a technician to come out. Then technician then responds saying his waiting for parts. They also dont want proactively respond in a professional manner. This device is faulty and we need a replacement. DO better Makro And LG. Respond Quickly. All out food is spoilt and this unit is chronically broken
1 reviews | Active since Jan 2020
I purchased two ThinQ Tumble dryers from Hirsch Ballito in 2025. Both are under guarantee. They cost about R16000 each and have been a great disappointment. They take several hours to complete drying a load of washing that has been spun dry. In the past I had a simple Defy tumble dryer that was far quicker. I continued however for several months trying different settings on my new ThinQ but found the outcome unsatisfactory. How can a R16000 machine take 6 hours to dry 6 towels or a load of mixed fabric clothes In fact our frustration was such that we resorted to using one of the old Defy Tumble dryers we had put in the garage as it had rusted as it does a better job. My neighbour has a cheaper LG Sensor dry which is far more effective. Hirsch at Ballito sent Mark their Natal North coast representative to call. He explained to us the tumble dryer is not an element but a condenser dryer and that it is more cost effective than an element dryer which he said was no longer available. I do not believe that a machine that runs all day to get through 2 loads of washing can be cost effective. Both of the tumble dryers were bought in 2025 and I would like to return them as they’re under guarantee. I would happily exchange them both for the older LG Sensor dry Tumble dryer. I’m happy to pay more to Eskom and get the job done in good time.
1 reviews | Active since Jan 2020
I purchased two ThinQ Tumble dryers from Hirsch Ballito in 2025. Both are under guarantee. They cost about R16000 each and have been a great disappointment. They take several hours to complete drying a load of washing that has been spun dry. In the past I had a simple Defy tumble dryer that was far quicker. I continued however for several months trying different settings on my new ThinQ but found the outcome unsatisfactory. How can a R16000 machine take 6 hours to dry 6 towels or a load of mixed fabric clothes In fact our frustration was such that we resorted to using one of the old Defy Tumble dryers we had put in the garage as it had rusted as it does a better job. My neighbour has a cheaper LG Sensor dry which is far more effective. Hirsch at Ballito sent Mark their Natal North coast representative to call. He explained to us the tumble dryer is not an element but a condenser dryer and that it is more cost effective than an element dryer which he said was no longer available. I do not believe that a machine that runs all day to get through 2 loads of washing can be cost effective. Both of the tumble dryers were bought in 2025 and I would like to return them as they’re under guarantee. I would happily exchange them both for the older LG Sensor dry Tumble dryer. I’m happy to pay more to Eskom and get the job done in good time.
1 reviews | Active since Jan 2020
Big appreciation to LG South Africa 👏 What began as a disappointing service experience was completely transformed—thanks to the personal involvement of their Service Director, Mr. Jayson Jeong. The turnaround was nothing short of impressive and delivered a true wow moment. In fact, the experience was so positive that I went on to purchase three more LG products (I know… couldn’t resist 😄🤪). It’s a strong reminder that in today’s highly competitive market, products and features can easily be replicated—but outstanding after-sales service is what really differentiates a brand. Special thanks to the entire team—the online support staff, Thandi at the service desk, as well as the delivery and installation teams (Christopher and Goodman). Every interaction was smooth, efficient, and genuinely customer-focused. Well done LG SA—this is how you earn customer loyalty. 💯
1 reviews | Active since Jan 2020
Big appreciation to LG South Africa 👏 What began as a disappointing service experience was completely transformed—thanks to the personal involvement of their Service Director, Mr. Jayson Jeong. The turnaround was nothing short of impressive and delivered a true wow moment. In fact, the experience was so positive that I went on to purchase three more LG products (I know… couldn’t resist 😄🤪). It’s a strong reminder that in today’s highly competitive market, products and features can easily be replicated—but outstanding after-sales service is what really differentiates a brand. Special thanks to the entire team—the online support staff, Thandi at the service desk, as well as the delivery and installation teams (Christopher and Goodman). Every interaction was smooth, efficient, and genuinely customer-focused. Well done LG SA—this is how you earn customer loyalty. 💯
1 reviews | Active since Jan 2020
I have been a loyal LG customer for 15 to 16 years and own multiple LG appliances, including a washing machine, dishwasher, tumble dryer, and microwave. That is exactly why this experience has been so disappointing. In the past, we used a service agent named Chris, who was excellent. He serviced my appliances once a year, sometimes every 18 months, and I never had any reason to complain. In December 2023, he told me my washing machine needed parts for a separate issue. By January 2024, I stopped following up because nothing was happening. The machine then started leaking water, and I simply learned to live with it. On Saturday, 4 April, the machine stopped pumping water completely. I contacted LG Midrand on Monday, 7 April, and explained the issue fully. After some back and forth to find a suitable time, Sifiso came out on Tuesday, 14 April. He told me he needed to order a pump housing, as he already had the pump, and that he would return within the week. On Thursday, I followed up and was told he was still waiting for stock. Fair enough. Then, at 15:13 on Friday, 17 April, I asked again when he would be coming to complete the repair, and he said Saturday. It is now 11:55 on Saturday, and I have heard absolutely nothing. At 11:11, I contacted the WhatsApp support line for help, only for Owen to tell me that without a reference number, nothing could be done. No reference number was ever given to me when I first logged the issue on 7 April, nor was one provided by Sifiso. So now I am stuck and will most likely have to wait until Monday morning to start phoning around again, hoping to get hold of someone who can actually help. What is especially frustrating is that although the issue identified in December 2023 was separate from the current fault, leaving it unresolved appears to have made the present situation more difficult to deal with. For a company whose products I have trusted for over 15 years, this level of after-sales service is incredibly disappointing. At this point, I genuinely do not know whether I would buy another LG appliance again.
1 reviews | Active since Jan 2020
I have been a loyal LG customer for 15 to 16 years and own multiple LG appliances, including a washing machine, dishwasher, tumble dryer, and microwave. That is exactly why this experience has been so disappointing. In the past, we used a service agent named Chris, who was excellent. He serviced my appliances once a year, sometimes every 18 months, and I never had any reason to complain. In December 2023, he told me my washing machine needed parts for a separate issue. By January 2024, I stopped following up because nothing was happening. The machine then started leaking water, and I simply learned to live with it. On Saturday, 4 April, the machine stopped pumping water completely. I contacted LG Midrand on Monday, 7 April, and explained the issue fully. After some back and forth to find a suitable time, Sifiso came out on Tuesday, 14 April. He told me he needed to order a pump housing, as he already had the pump, and that he would return within the week. On Thursday, I followed up and was told he was still waiting for stock. Fair enough. Then, at 15:13 on Friday, 17 April, I asked again when he would be coming to complete the repair, and he said Saturday. It is now 11:55 on Saturday, and I have heard absolutely nothing. At 11:11, I contacted the WhatsApp support line for help, only for Owen to tell me that without a reference number, nothing could be done. No reference number was ever given to me when I first logged the issue on 7 April, nor was one provided by Sifiso. So now I am stuck and will most likely have to wait until Monday morning to start phoning around again, hoping to get hold of someone who can actually help. What is especially frustrating is that although the issue identified in December 2023 was separate from the current fault, leaving it unresolved appears to have made the present situation more difficult to deal with. For a company whose products I have trusted for over 15 years, this level of after-sales service is incredibly disappointing. At this point, I genuinely do not know whether I would buy another LG appliance again.
1 reviews | Active since Jan 2020
Since installation the split aircon is dripping water. Several attempts by the installer was fruitless. The drainpipes are clear and sloping correctly so he says nothing he can do more as the fault is with the LG Aircon unit. The cold air condenses on the plastic fin and drops down.LG Aircon
1 reviews | Active since Jan 2020
Since installation the split aircon is dripping water. Several attempts by the installer was fruitless. The drainpipes are clear and sloping correctly so he says nothing he can do more as the fault is with the LG Aircon unit. The cold air condenses on the plastic fin and drops down.LG Aircon
1 reviews | Active since Jan 2020
We purchased a 66cm tv 2 years back, hardy used and it suddenly stopped working. We asked for call out and they indicated that the warranty is expired and we were told we need to replace some part to the amount of R34 000-00. So we effectively paid R66k to have a tv that can’t even operate for more than 2 years!! The tv was only used once a week for the past 2 years
1 reviews | Active since Jan 2020
We purchased a 66cm tv 2 years back, hardy used and it suddenly stopped working. We asked for call out and they indicated that the warranty is expired and we were told we need to replace some part to the amount of R34 000-00. So we effectively paid R66k to have a tv that can’t even operate for more than 2 years!! The tv was only used once a week for the past 2 years
LG Electronics scores 1.5 out of 5 on Hellopeter's AI analysis of service quality in Phones & Computers, compared to the Phones & Computers industry average of 2.8. Their strongest theme is In-Store Experience (2); their weakest is Customer Service (1.3). The top AI-rated Phones & Computers business on Hellopeter is Super Communications (4.7). How is the AI Score calculated? →
LG Electronics has a TrustIndex of 2.7 out of 10 on Hellopeter, based on 71 reviews in the last 12 months. Hellopeter has tracked LG Electronics across 1,088 total reviews. How is the TrustIndex calculated? →