RS
Rassmika S
Active since May 2013
13
Reviews
0
Industries
Reviews
13 reviews1 month ago
LG Useless Fridge
Hi, we procured A LG Fridge 03 June2026 .With an extended Warranty and Guarantee. We had between 3 and 4 faults on the fridge. all of which makro says it take 7 working days for a technician to come out. Then technician then responds saying his waiting for parts. They also dont want proactively respond in a professional manner. This device is faulty and we need a replacement. DO better Makro And LG. Respond Quickly. All out food is spoilt and this unit is chronically broken
1 reply
1 month ago
Makro and LG useless Fridge
Hi, we procured A LG Fridge 03 June2026 .With an extended Warranty and Guarantee. We had between 3 and 4 faults on the fridge. all of which makro says it take 7 working days for a technican to come out. Then technician then responds saying his waiting for parts. They also dont want proactively respond in a professional manner. This device is faulty and we need a replacement. DO better Makro And LG. Respond Quickly.
5 replies
22 months ago
Rawson Kyalami
HI, please can you allocate a more serious representation of Rawson. i am dealing with your Kyalami Branch. I firstly received an outstanding statement for effulent charges outstanding for 9 months. I never received this invoice before. Nor did the agent query this outstanding bill ever. I sent a message and the agent didnt get back to me. Futher the property was fully prepaid so the effulent costs was not even applicable. We also received early termination notice from the seller, who incidentally didnt not grant us first right of refusal to purchase as per the lease. Its seem that its a delay tactic to not pay my deposit. Admitting i had an emergency and couldnt hand over the keys at the agreed time and now suddenly you agent was to pro rata a cost with me.
0 replies
32 months ago
No answer by your call centre since 8am this morning
The prompts on your call centre doesnt work. Been trying to speak to my consultant since 8am this morning. Been on hold ever since. if someone does answer, it is not a claim consultant. they will put u on hold until they find a consultant available. still i havent been able to connect. I can only imagine when my claim will be dealt with.
2 replies
36 months ago
No one Answers
Logged my first claim last week. I sent all documents the same day. I tried calling about 5 times on Thursday and 5 times this morning. The numbers don't go through to the person dealing the claim as per their email signature. They then go to another person with the same name. APHIWE.she sounds highly frustrated taking my call and repeating that in through with the wrong Aphiwe. They then transfer me to the warranty division and the call gets cut. Please can you resolve my claim asap
1 reply
36 months ago
Essops Marllboro
I purchased a bedroom set Cecilia on the 25/02/2023. they partially delivered the set. I have been calling almost twice a week. I went to the store twice, spoke to the manager Shamina (essop Marlboro) who i think is the least intelligent person i met. She reprimanded the sales person in front of me by not reverting to me sooner, yet i have been calling her non stop for the past two weeks and she hasnt reverted. She keeps telling me to call ayesha but she gave me a number that no one answers. Please can i have my money back.
1 reply
39 months ago
Extended Warranty Options
Hi I have been desperately trying to extend my warranty with various dealerships with VW. Not a single one can explain what that means and how its done. my van is at 102k i had to take an external one temporarily . can some rescue the situation. can i have an exec explain the options to me. Your sales guys dont respond to emails or respond to calls
0 replies
55 months ago
Need a credit card head of department contact person.
We are desperately trying to get hold of someone senior in your nedbank card division. A family member has been sent summons on credit cards. Due to covid and him losing his job and him becoming disabled his unable to pay his credit cards. we are willing to pay a settlement however we keep getting your attorneys who say we need to pay a value yet they wont remove the summons or try and give a lower settlement. Please treat as urgent and get me someone senior who can help. We need empathy to prevail here as its making him suicidal. This is last amount of income he has so we willing to pay and write it off . please call us urgently
1 reply
73 months ago
Plumbcrew and Draincorp are useless
On the 8th march our geyser burst. Discovery allocated Plumbcrew to fix our geyser, the handed it over to Draincorp to fix it. We paid the excess to plumbcrew but draincorp came out. Draincorp opened the roof took the geyser out broke a tap and was about to leave because we didnt want to pay the excess again to them. We were held ransom to pay it. Last night the geyser blew. The water ran the whole night. Called draincorp , a lady who was half asleep who couldnt take my address down properly sent someone out after we relogged the claim..They said they will send out a manufacturer today to come out. I tried calling draincorp the entire day to confirm if the manufacturer was coming out, they refused to take my call. I called discovery insure the entire day to try and sort this issue out. The water started leaking again this evening and on the electricity cords. We now have no power. This is ridiculous . We called discovery again now. They sent someone out who said they cannot fix the stop valve tap that draincorp broke. Draincorp also broke a bandering on the roof. I need this resolved. Draincorp is not allowed on my property again. While you at it please send a discovery assesor out to my property. The last complaint on the previous two geysers fitted is also non compliant. Its fitted back to back against each other. Fitted by discovery's allocated plumbers. Plumbcrew is useless. Plumbcrews tel number also does not work.
1 reply
79 months ago
Claim issues
Claim logged on 21st November after heavy rain on the 20th November. The service provider came out 26th or 27th November. The claim was approved on the 29th November. We called the service provider on the 2nd Dec to confirm when the repair would be done and he said that he was having an issue with discovery cause the wrong quote was logged on our claim by the discovery claims department. We then pressurised discovery to get it rectified. An assesor came out to the property on the 3rd and it got approved for the correct amount. Today we questioned the repair on the quote i.e to ask for the cause of the leak to be fixed and not just the resultant damage. Discovery then said they will now send out another building assesor who said they will come check the roof. The service provider then said that they are assuming the water is leaking from the defects in the waterproofing. Either way the claim was approved. I dont see why they are now making excuses on the repair or getting an alternate assessor coming out. The lack of competency from the claims department, assesor and the service provider has caused a massive delay. I could have fixed the issue myself had i known there was going to be a problem. The delay by the incompetency has caused the resultant damage to worsen due to the bad weather over the week. I want the cause and resultant damage to be repaired this week. We do not have power due to the water leaking into electrical sockets. Please could you get this resolved and the damages and cause repaired by Wednesday next week. This is the festive season and we have a new baby about to be born. I have no issue with only the resultant damage being fixed but just note i will call discovery over and over again to fix the resultant damage. Alternatively i will get this logged with the ombudsman.
4 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (23.076923076923077%)
1 Star
10 (76.92307692307692%)