LG Electronics

Based on recent customer reviews, LG Electronics is facing serious customer experience challenges across product reliability and after-sales support. Customers describe premium-priced appliances failing within 2 to 4 years, recurring rust and component issues with microwaves, fridges and TVs, and deeply frustrating warranty and repair journeys. Isolated positive experiences with specific technicians and the service director stand out against a broadly negative pattern.

The most common complaint about LG Electronics, based on Hellopeter's AI analysis of recent customer reviews, is Product Quality & Performance. Customers report premature failures on microwaves rusting inside, OLED TVs losing picture or backlight after 2 to 4 years, fridges with compressor and cooling faults, washing machines with door seal and gearbox issues, and aircons that drip or fail to heat efficiently. Product Quality & Performance (1.5).

LG Electronics scores 1.5 out of 5 on Hellopeter's AI analysis of service quality in Phones & Computers, compared to the Phones & Computers industry average of 2.8. Their strongest theme is In-Store Experience (2); their weakest is Customer Service (1.3). The top AI-rated Phones & Computers business on Hellopeter is Super Communications (4.7). How is the AI Score calculated? →

LG Electronics has a TrustIndex of 2.7 out of 10 on Hellopeter, based on 71 reviews in the last 12 months. They reply to 70% of negative reviews, typically within 380 hours 34 min. Hellopeter has tracked LG Electronics across 1,088 total reviews. How is the TrustIndex calculated? →