Poor service

Complaint Title: Extremely Poor Service from Gogo Gateways – Want to Cancel Membership

Review:

I am extremely disappointed with the poor service I have received from Gogo Gateways. I have been a paying member since 2023, and to date, I have not received any proper assistance with booking a holiday, despite making several phone calls to their offices.

I even reached out to the same gentleman who signed me up, hoping to get assistance, but after speaking to him telephonically, he completely ignored my follow-up WhatsApp messages. This level of service is completely unacceptable, especially since my account is being debited every month without me receiving any of the promised benefits.

It is frustrating and unfair to pay for a service that is not being delivered. I would like to formally request my membership to be cancelled with immediate effect. I refuse to continue being treated like this while Gogo Gateways continues to take money from my account without delivering on their promises.

Sort this out or I will take further steps to report this as a *****ulent and misleading service.

Refilwe Makgae refilwemakgae2@gmail.com Membership Number-GO21324