CM
Caro M
Active since Nov 2016
16
Reviews
0
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Reviews
16 reviews3 months ago
Unauthorised Debit amout
Dear Telkom Customer Service, I'm writing to dispute a recent debit of R9054.54 from my account for the number 0815447330, which I've not used in the past two years and was previously on a prepaid plan. Account details: - ID number: 8307060096089 In 2024, I reported and blocked this Sim card after losing my phone and purchased a new one aftter being told that this number is being used by someone and was removed under my name but i had to pay around 700 at pic n pay irene mall before everything could be done.Despite this, the number continued to be active without any notification nor communication to me and now my account is debited by Telkom stating that I apparently used the number in December 2025. I request that you: 1. Provide a detailed breakdown of the charges. 2. Reverse the debit and cancel the number. 3. Confirm in writing that the issue is resolved. My contact info: - Email: refilwemakgae2@gmail.com - Phone: 082 745 3575 Looking forward to a prompt resolution. Sincerely, Refilwe Makgae
0 replies
6 months ago
*****ulent Debit Orders After Loan Settlement
Subject: Formal Complaint: Unauthorised Debit Orders After Loan Settlement Dear Fundi Management, I am writing to formally lodge a complaint regarding the continued debit orders being processed from my bank account by Fundi, despite my study loan having been fully paid up more than two years ago. This ongoing deduction of funds is unauthorised and constitutes a breach of trust, as well as a potential contravention of the Consumer Protection Act (CPA) and the National Credit Act (NCA). I have honoured all my repayment obligations in full, and therefore, any further deductions are both ******** and *****ulent in nature. I hereby demand the following: 1. An immediate cessation of all debit orders linked to my account; 2. A full refund of all amounts deducted after the loan was settled; and 3. Written confirmation that my account is closed and reflects a zero balance. Please be advised that failure to resolve this matter within seven (7) business days from the date of this letter will compel me to escalate the issue to: The National Credit Regulator (NCR), The Consumer Goods and Services Ombud, and Relevant legal channels for recovery and damages. This matter has caused me significant financial inconvenience, and I expect urgent corrective action. Kindly acknowledge receipt of this complaint and provide written confirmation that an investigation has been initiated. Yours faithfully, Refilwe Caroline Makgae ID Number- 8307060096089 or Loan Reference Number- 90110218 Contact Number- 0827453575 Email Address- refilwemakgae2@gmail.com
53 replies
6 months ago
*****ulent Debit Orders
Subject: Formal Complaint: Unauthorised Debit Orders After Loan Settlement Dear Fundi Management, I am writing to formally lodge a complaint regarding the continued debit orders being processed from my bank account by Fundi, despite my study loan having been fully paid up more than two years ago. This ongoing deduction of funds is unauthorised and constitutes a breach of trust, as well as a potential contravention of the Consumer Protection Act (CPA) and the National Credit Act (NCA). I have honoured all my repayment obligations in full, and therefore, any further deductions are both ******** and *****ulent in nature. I hereby demand the following: 1. An immediate cessation of all debit orders linked to my account; 2. A full refund of all amounts deducted after the loan was settled; and 3. Written confirmation that my account is closed and reflects a zero balance. Please be advised that failure to resolve this matter within seven (7) business days from the date of this letter will compel me to escalate the issue to: The National Credit Regulator (NCR), The Consumer Goods and Services Ombud, and Relevant legal channels for recovery and damages. This matter has caused me significant financial inconvenience, and I expect urgent corrective action. Kindly acknowledge receipt of this complaint and provide written confirmation that an investigation has been initiated. Yours faithfully, Refilwe Caroline Makgae Your ID Number-8307060096089 or Loan Reference Number-90110218 Your Contact Number- 0827453575 [Your Email Address
0 replies
9 months ago
Urgent Complaint: Continued Collection Attempts Despite Paid-Up Account
Subject: Urgent Complaint: Continued Collection Attempts Despite Paid-Up Account To: InfinityCollectionsQueries@cellc.co.za Cc: SCOcreditRiskadmin@cellc.co.za Date: [Insert today’s date] Dear Cell C Collections Department, I am writing to formally lodge a complaint regarding my Cell C account, ID/Passport: 8307060096089, Account Code: 353542878, which has already been confirmed as paid up, as per the official Paid-Up Letter dated 23 July 2025 issued by your office. Despite this confirmation, I continue to receive SMS messages and emails from a company claiming to have been handed my account by Cell C for collection. Specifically, on [insert date you received the SMS], I received the following message: > “Dear Customer, the discount on your Cell C account of 30% is still available. To find out more, Contact CSS urgently on 0115439316 Ref:11772406.” This is unacceptable, as my account has been settled in full, and this ongoing contact is causing unnecessary stress, confusion, and damage to my credit standing. I kindly request that you: 1. Immediately investigate why collection attempts are continuing despite the account being paid up. 2. Confirm in writing that all collection activities on this account have been permanently ceased. 3. Ensure all third-party collectors are informed that the account has been settled. 4. Confirm that my credit profile has been updated accordingly and no negative information remains. Please treat this matter with urgency. I expect written confirmation of the resolution within 7 working days. Thank you for your prompt attention. Yours sincerely, Refilwe Makgae refilwemakgae2@gmail.com 082 745 3575
53 replies
9 months ago
Urgent Follow-Up: Unresolved Account Error and Negative Credit Impact
Subject: Urgent Follow-Up: Unresolved Account Error and Negative Credit Impact Dear FNB Complaints Department /Team, I am writing to lodge a follow-up complaint regarding an unresolved issue that I initially raised with FNB, and specifically with Dimpho Koroloso. Despite receiving a response from FNB acknowledging that my Revolving Facility account was incorrectly converted to a legal account in error, and a commitment that the issue would be resolved within two working days, no action has been taken to date – more than two weeks later. On 25/July/2025, I sent a follow-up email to Dimpho to request an update on the matter. It has now been over three days with no response. The "with legal" account is still showing under my accounts, and despite having paid off the account, no paid-up letter has been issued and the account has not been closed. This has negatively affected my credit score, as reflected on both Experian and ClearScore, where my score has dropped as a result of this error caused by FNB. This situation is unacceptable, especially considering that I have always honoured my repayments. I now expect FNB to urgently: 1. Close the incorrect “with legal” account 2. Remove the account from my banking profile 3. Correct and update my credit profile across all bureaus 4. Issue a paid-up letter without further delay 5. Ensure that my payment history is cleared and corrected on the credit bureau records This ongoing error is affecting my financial reputation and future borrowing ability. I urge FNB to resolve this matter immediately and provide a written update confirming all the above actions. Sincerely, Refilwe Makgae 082 745 3575 8307060096089
53 replies
9 months ago
Poor service
Complaint Title: Extremely Poor Service from Gogo Gateways – Want to Cancel Membership Review: I am extremely disappointed with the poor service I have received from Gogo Gateways. I have been a paying member since 2023, and to date, I have not received any proper assistance with booking a holiday, despite making several phone calls to their offices. I even reached out to the same gentleman who signed me up, hoping to get assistance, but after speaking to him telephonically, he completely ignored my follow-up WhatsApp messages. This level of service is completely unacceptable, especially since my account is being debited every month without me receiving any of the promised benefits. It is frustrating and unfair to pay for a service that is not being delivered. I would like to formally request my membership to be cancelled with immediate effect. I refuse to continue being treated like this while Gogo Gateways continues to take money from my account without delivering on their promises. Sort this out or I will take further steps to report this as a *****ulent and misleading service. Refilwe Makgae refilwemakgae2@gmail.com Membership Number-GO21324
0 replies
9 months ago
Urgent Complaint Regarding Unauthorised Change of Revolving Loan to a "with Legal Dba
:Urgent Complaint Regarding Unauthorised Change to Revolving Loan Debit Order Dear FNB Complaints Department, I am writing to formally lodge a complaint regarding a serious issue with my FNB revolving loan account. I have maintained my revolving loan diligently over the years and have never missed a single payment. However, I was shocked to discover that the debit order for this loan was inexplicably stopped from my primary FNB cheque account and instead redirected to a new, unfami**** linked account labelled “With Legal DBA.” This change was made without my knowledge or consent. I have contacted numerous consultants in an attempt to understand what happened and to find out who authorised the change. Unfortunately, I have been passed around between departments — from general consultants to the legal team, and from there to the revolving loans department — with no one providing clear answers or resolution. This issue has now begun to negatively affect my financial standing and credit profile, as I am unable to apply for new credit due to this unexplained change. Despite being a loyal private client with FNB for over a decade, I feel that I am being treated like a new or unknown customer, with no regard for my history with the bank. I also urgently a pdf Statement from that account by tomorrow. I urgently request that this matter be investigated thoroughly, and that: 1. The reason for the creation of the “With Legal DBA” account be clearly explained; 2. The responsible party who authorised the change be identified; 3. The debit order be reinstated on my original FNB cheque account; 4. My credit record be corrected to reflect my consistent payment history. This situation is extremely distressing and unacceptable, especially from a bank I have trusted for so long. I expect a prompt resolution and a formal response to this complaint within 7 business days. 082 745 3575 refilwemakgae2@gmail.com
56 replies
11 months ago
Theft By MBD
Dear DMC Team, I hope this message finds you well. I am writing to formally raise a complaint regarding a payment issue on my account. On 6 March 2025, I made two payments towards my account, however, only one of them is reflecting on my statement. I am still receiving SMS reminders to make a payment, which is both incorrect and concerning. The first payment of R1900.00 was made using the incorrect reference number 081032811 instead of the correct reference number 38890016. However, the account number was correct. I have already communicated this error through emails and WhatsApp and was assured that the matter would be resolved. Unfortunately, over a month has passed and there has been no update or correction. To support my claim, I have attached three proof of payments, clearly showing that I have fulfilled my obligations and do not owe any outstanding amounts. This delay in updating my account is now negatively affecting my financial records, and I urgently request that: 1. My account be updated to reflect the full payments made. 2. All outstanding notices and SMS reminders be stopped. 3. I be issued with a paid-up letter confirming the settlement of my account. Your immediate attention to this matter is appreciated, and I would be grateful for a resolution without further delay. Kind regards, Refilwe Caroline Makgae
116 replies
15 months ago
Unfair Claim rejection
Dear Iwyze Insurance Team, I am writing to express my disappointment and frustration with the handling of my claim number 1348288, which was registered on 18th December 2024. During the assessment process, your building assessor informed us that we needed to put in a separate claim for house contents, which we did. Subsequently, additional assessments were conducted by an electrician and for house contents. Furthermore, our TV was taken for testing, but to date, it has not been returned. To our surprise and dismay, my father received a disturbing phone call from your team last week, informing us that the entire claim has been rejected. The reason given was that the damages were caused by building faults, not the hail storm as per our original claim. I find it astonishing that this conclusion was reached, given that we have never experienced any issues with our roof until the day of the storm. It is unacceptable that we are now being told that the cause of the damage was due to building defects. I respectfully request that you review our claim and reconsider your decision. I would appreciate it if you could provide a detailed explanation for the rejection of our claim and clarify the next steps in this process. I look forward to your prompt response and resolution to this matter. Sincerely, Refilwe Makgae 082 745 3575 refilwemakgae2@gmail.com
53 replies
33 months ago
Unauthorized online transaction
I have been the client with FNB for years now and this morning I woke up with a text saying there's a reserved R2313.54 Transaction from Courcehero that I know nothing of and never authorized. I then logged into my chats to speak to one of the consultants by the name Of Lesego and confirmed the name of the transaction but failed to give me full details. She said it was an online transaction but could not assist further kept on referring me. If FNB is not going to assist thier clients with such ***** then this means we must move to other banks. I spoke to her twice and now I have no money to pull me through the whole month while am told to wait for 15 days.
120 replies
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