Poor service

I went to the butchery we were on the line we waiting for consultant to assist they were busy chatting and laughing one of the client from the back he went to them and he order his staff while we waiting for assistant to call us when we ask them why they allow the customer from the back and the assist him they says we were busy with our phones while we were waiting for them all the manager / team leader were watching as if nothing is wrong with their poor service