GoBundu
1.7|12 reviews
BM
Brenda M
1 reviews | Active since Member
17 Jan 2022, 12:22
No help with refund, card hit with fraudulent transactions after sharing info!
We experienced an extremely distressing time trying to get a breakage refund back from their financial office (100dll), which we tried for two months to resolve directly with them. Since the main transaction (rent fee) was done though Airbnb, airbnb thankfully interceded for us and charged the gobundu host the deposit to refund us. This is not normal practice as transactions that are charged out of the platform (airbnb) are out of the scope for airbnb. We were also hit with 2 fraudulent transactions an hour after we shared our financial information with gobundu to get our deposit back, to the two specific cards we shared.
After Airbnb customer service helped us resolved the deposit issue on their own, we are now getting harassed by the same gobundu agent because our bank charged them. We requested the agent and their Gobundu financial office to handle this matter directly with our bank and we are escalating this again with airbnb so this person stops messaging us through airbnb.
This has been a highly unprofessional and distressing situation we have been dealing with for a couple months now. The Gobundu agent and financial office was/is not apologetic during any part of this experience or solved the initial discrepancy. Airbnb however was very apologetic and solved an issue they did not cause. If it wasn't for Airbnb we would still be trying to get this refund back plus dealing with the fraudulent transactions. DO NOT USE THIS COMPANY OR THE PROPERTY MANAGER. SHE GOES BY LEONORA (in gobundu) AND CARLIN (on AirBNB).
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Replies (74)GoBundu's replyOfficial
19 Apr 2022, 15:21Brenda we tried to refund you numerous times but the payment would not go through. We also asked you for alternative card details to refund into as well as a bank account to try and refund into but you insisted that we refund into the card that kept on declining the refund. We then refunded you via Air b&b payment system. We then received a call from our bank stating that they are taking the money from our bank account and paying it into your bank account. We tried phoning you as well as emailing you, whatsapping you and also messaging you via airb&b but you never replied. We where asking you to send us an email that we can send onto our bank stating that you have received your refund. We have now refunded you twice, so who is fraudulent here? We would really appreciate it if you could be honest and pay us the money back that we are due.
Best regards,
GoBundu's reply19 Apr 2022, 15:21
Official
Brenda we tried to refund you numerous times but the payment would not go through. We also asked you for alternative card details to refund into as well as a bank account to try and refund into but you insisted that we refund into the card that kept on declining the refund. We then refunded you via Air b&b payment system. We then received a call from our bank stating that they are taking the money from our bank account and paying it into your bank account. We tried phoning you as well as emailing you, whatsapping you and also messaging you via airb&b but you never replied. We where asking you to send us an email that we can send onto our bank stating that you have received your refund. We have now refunded you twice, so who is fraudulent here? We would really appreciate it if you could be honest and pay us the money back that we are due.
Best regards,