Golden Home Care does not Care

My sister has been working with this Co. some years ago. After deduction each say Co. Takes 60% of her earnings & my sister goes home with +-R200 pd . My sister found another job and in the interim her sons dad passed on & now she's applying for social Grant . Five times unsuccessful despite being early in town she was given last Friday an appointment ticket for Frodau 14.03.25. Leaving her home on the 1st bus 5h45 into town & being seen to eventually after lunch system was offline and it's said she needs her previous employer to sign s termination of employment form. Zulfa the receptionist was abruptly rude & clearly no telephonic manner how & to whom she's speaking . I asked for Jerome or Janine and she insist on who is calling & then said non is available. The department of Golden Home Care is not nice, shows no amphathy nor sympathy nor compassion and definitely no care of which leaves me perplex on the 1st point of contact to have your loved ones put into such uncaring people's care.