Bad service and incompetence

IS there no option for ZERO OR MINUS ZERO stars or junk status, because this is the rating suitable for GNLD Neo Life's service. Typical BEE setup that cause many frustrations in SA. I ordered products MARKED FOR URGENT DELIVERY Sunday night. Monday morn first thing got a bank notification for R2000+....products. not a smartie box size or 1 bottle of vitamins R2000+ The client complaint it is Friday I PROMISED Wednesday latest BECAUSE THATS WHAT THEY DAME ON!!! WHEN I KNOW LOST MY MARBLES AND CALLED the pathetic voice and answer came, "we don't know who processed the order, we don't know which courier, we can't track any courier, maybe d courier lost d parcel. DISGUSTING S H A M E to say the least!! If you can't read or write or process, don't come to class, BECAUSE CLEARLY you only go to office for a paycheck month end and definitely NO IDEA TO DO THE JOB you get paid for. Now let me teach you basic manners and business etiquette.....you will get your CEO to call this client and explain and apologize for incompetence at the store and you will deliver that product before office close today, on their FARM, from where they travelled 2times to town and back, and still have no product. Get people to do the job correctly or you will on the long term suffer the consequences......