1 reviews | Active since Member
<div>I wouldn't recommend Golden Signature Pools .The build is okay, but when it comes to the after sales service and honouring their warranties, this company is really shocking.
I built my pool from scratch with them almost a year ago. There's a leak by the skimmer box, causing the pump not to work efficiently. The filter at the pump doesn't get full and so the pump struggles. This causes the creepy to get sluggish and eventually stop. There are bubbles at the pool skimmer which shouldn't be there. Confirming the leak. Additionally, the wall by the pool skimmer is still filling up with water.
I've been made promises for almost a year now that it will be fixed. Every single time a date has been set literally nobody has pitched, without warning or attempts to reschedule on their end. I've had to call them on these days to find out if they're still coming to fix, only to be told 'sorry they're just really busy right now and can't make it'. This has happened on 11 occasions. Bruce sent me an email stating he would fix the pool by end April. Today, 3 May, having moved the date out, he did not pitch saying that he did not have a pool bladder available - it was being used on his other jobs. Today I give up asking and will have to use a different company to fix. I will also be suing him.
I really would not recommend Golden Signature Pools. Terrible service. Very unprofessional. Aggressive man who has sent me numerous aggressive emails and Whatsapps - I have saved them all. They will leave you with a pool that doesn't work efficiently, parts that are broken, and never return. They are also not affiliated with any Spa or Pool governing body like the NSPI. Makes sense because then they'd have to comply with a code of conduct that promotes consumer goodwill and confidence in the pool industry.
I suspect I have also been heavily overcharged after speaking to other service providers when searching for somebody to fix my pool's current problems - created, but never fixed, by Golden Signature Pools.</div>
Best regards,
Best regards,
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