Mediocre treatment by Golden View Properties for unit 8 at Golden Oaks properties

My account was put into errors after I've made payement on time every month to the company. This is from the 1st of August to the 1 of November.

I am currently under a lease agreement with Golden View properties in Kempton and they've decided to cut my electrical and water supply via the Garantia app. I spoke to a Lady by the name of Leann and she blatantly told me that her family was more important that my newborns life and my family ( Im not surprised).... She did not go through the extent of trying to assist me with my matter but instead treated me as " ********" if I can putnit that way..The issue I'm faced with is that I made payment before the 1st of each month and the accountants have failed to pick it upon their part. Instead I am penalized for their shambles. So I am currently reflecting as being in a month arrears. I constantly have to follow up and keep track for monthly invoices. Worst part, I've had to request for an invoice to be sent to me before month end twice already on my short stint here. I simply feel that Golden view property is money crazed and put their monetary interest before the interest of their tenants.. This company should be investigated. They have changed their banking details a few times as well during my tenure. I've dealt with Hatisa Properties lease agreement and I'll score them a 10 out of 10 when compared to the mediocre treatment I've received from Golden view properties. I really hope they actually catch a wake up and sort themselves out as I'm now 24 hours without water and electricity trying to sort out a mess on their part.. I'm deeply disappointed by the treatment I'm being given and I seek for corrective action and compensation for the inconvenience caused by the company to my family at this point in time. Further more disciplinary action against the likes of the personal that failed to deal with my matter since as my water and electricity are prepaid and I have to go without the amenities due to wrongfully being under arreas